About Lavu, Inc.

Lavu helps profitable high-growth restaurants run seamlessly and move money effortlessly—maximizing control, eliminating fees, and increasing profitability. We unify restaurant operations and finance into one simple, easy-to-use platform so owners can run, pay, get paid, and grow.

We’re transforming how restaurants operate with our mobile/cloud POS across fine dining, QSR, bars, cafes, pizzerias, and food trucks in 80+ countries. Our mission: partner with owners through knowledge, solutions, and expertise that accelerate growth while advancing the industry.

The Mission:

Build and run the proof engine: generate high-volume, high-trust reviews, testimonials, and case studies that amplify credibility and lift conversion across the funnel.

What You’ll Do:

Drive Review Growth

• Implement in-app, email, and SMS triggers after customer milestones (go-live, NPS ≥9, CSAT ≥95%) to request platform-specific reviews.
• Run quarterly “proof drives” and testimonial campaigns with simple scripts and prompts.

Manage & Respond to Reviews

• Monitor reviews daily across Google, G2, Capterra, Trustpilot, Yelp, and other priority sites.
• Reply to every review within 24 hours in a professional yet human voice.
• Mitigate negatives by pursuing platform-compliant removals (spam, fraud, TOS violations) or resolving issues offline before requesting updates.

Create Testimonials & Case Studies

• Capture authentic iPhone-style testimonials, turn support wins into short video clips, and spotlight community posts.
• Publish a steady stream of social proof: weekly testimonials, monthly case studies, and a rolling proof gallery.

Distribute Proof Across Channels

• Supply fresh customer proof to ads, website, sales decks, and nurture campaigns.
• Prioritize newer over older and quantified over qualitative proof.

Measure & Report Impact

• Deliver weekly dashboards on ratings, review volume, response SLAs, NPS/CSAT trends, and proof assets shipped to Marketing & Sales.

What Success Looks Like

• Significant increase in review volume and ratings on key platforms
• Median response time under 24 hours, with a high % of negatives resolved or updated
• Consistent cadence of new testimonials, case studies, and proof assets fueling Sales & Marketing

What We’re Looking For

• 3–5+ years of experience managing reviews/reputation for SaaS or multi-location brands
• Deep understanding of Google, G2, Capterra, Trustpilot, and Yelp policies
• Excellent written communication — empathetic, concise, and calm under fire
• Data-driven mindset with strong reporting skills
• Comfort working cross-functionally with Support, CS, Product, and Legal
• Familiarity with tools like Podium, Yext, Birdeye, NiceJob, Sprout, Brandwatch, HubSpot

Bonus Points If You Have

• Experience in restaurant tech, fintech, or SMB SaaS
• Light video editing skills for testimonials/UGC
• SQL or Google Sheets skills for reporting

Why Join Lavu?

At Lavu, you’ll have the chance to make a direct impact on how our brand is perceived and trusted in the market. You’ll join a team that values authenticity, empowers employees, and celebrates customer success. We move fast, we care deeply about our customers, and we love proof more than claims.