About the role

• The Onboarding Account Coordinator provides critical administrative and coordination support to both the Onboarding and Network Stabilization teams. This service-oriented role ensures seamless communication, efficient task execution, accurate documentation, and exceptional customer experiences across internal and external stakeholders. You will function as a key operational support for onboarding new clients and assisting stabilization activities that support long-term client success.
• As an employee of Les Olson Company (LOC), you are expected to uphold all policies and procedures, present a professional appearance, and treat every interaction with courtesy and respect. This role is rooted in service; your actions should enhance the company’s reputation and make every customer feel important.

What you'll do

• Support administrative tasks throughout client onboarding and offboarding processes, ensuring accurate and timely completion of internal and client requirements.
• Prepare and maintain onboarding documentation, materials, and checklists.
• Provide logistical support, including welcome packet preparation, completion of paperwork and credentials, equipment/service transfers, and setup coordination.
• Collaborate with the Onboarding Specialist to ensure client data and credentials are properly organized in designated systems.
• Work with the Documentation team to maintain accurate, structured data in compliance with LOC policies.
• Track stabilization and offboarding projects, ensuring timely completion and escalating issues as needed.
• Respond to ticket assignments, maintaining detailed, accurate documentation of interactions and progress.
• Monitor ticket status, provide updates to stakeholders, and prepare reports for leadership review.
• Communicate professionally with internal and external parties via phone, email, and in person, demonstrating high emotional intelligence.
• Facilitate effective information flow between departments to support onboarding and stabilization objectives.
• Escalate unresolved issues to the MIT Network Stabilization Manager and prioritize tasks based on urgency and impact.
• Continuously improve knowledge of internal processes, policies, and industry best practices.
• Assist with special projects or initiatives as requested by leadership.
• Embrace a growth mindset to enhance team efficiency and customer satisfaction.

Qualifications

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience: Prior experience in an administrative, onboarding, or IT coordination role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with office tools (e.g., Microsoft Office, ticketing/CRM systems).
• High attention to detail and commitment to delivering exceptional service.

Core Competencies

• Customer-centric mindset with professional demeanor.
• Ability to work collaboratively across teams.
• Sound judgment and problem-solving skills.
• Efficient time and task management.
• Positive attitude and willingness to learn.

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

We take great pride not only in providing attentive and effective service to our customers, but also in creating an environment where our team members can grow and develop both professionally and personally. We invest in our people, working with each employee to design a fulfilling career path that evolves as they do.

At Les Olson IT, “work/life balance” isn’t just a buzzword. We actively protect our employees’ personal time and ensure they have the resources they need to care for themselves and their families.