What we want:

We're looking for an onboarding specialist who loves networking and computing to join our IT team. The ideal candidate is seeking a chance to grow their career in IT and is eager to learn about new technologies and gain new skills. Our dream candidate loves working as part of a team. The candidate wants a job where two days never look the same, and each day is filled with exciting challenges. We're searching for someone who will be the initial point of contact between customers and the company, providing enthusiastic tech help delivered in a friendly and approachable way. The ideal candidate keeps careful track of deadlines, carefully manages onboarding projects from start to finish, and makes sure the customer is thrilled with the outcome.

Who we are:

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!

What we offer:

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities

What you'll do:

• Perform network assessments and provide pre-sales product recommendations
• Manage new client onboarding from beginning to end
• Communicate clearly in technical or non-technical verbiage as the situation or audience requires
• Understand client needs, processes and goals
• During onboarding process, assist clients with support requests
• Identify ways to improve client experiences
• Be a great team member and problem solver
• Deliver a world-class client experience

Required Qualifications and Expectations

• 3+ years in IT, with a minimum of one year performing onsite/in‑person duties
• Familiar with physical and virtual server technologies
• Familiar with cloud solutions and infrastructure
• Familiar with AV and EDR solutions
• Fundamental network and firewall knowledge - SSL VPN creation, user accounts, DHCP, general troubleshooting
• Familiar with popular software packages such as Microsoft Office, Quickbooks, Adobe Acrobat
• Familiar with desktop and laptop configuration and troubleshooting
• Understanding of proper handling of sensitive customer data
• Working knowledge of cybersecurity fundamentals
• Solid customer service abilities including telephone skills
• Ability to develop and maintain collaborative relationships among all levels of an organization
• Ability to prioritize responsibilities and to operate with changing priorities
• Identify and resolve problems in a timely manner
• Attention to detail
• Self-starter with follow-through
• Current high-level industry recognized certifications are not required, but are a plus
• Prior MSP experience preferred but not required

Please note that this position is in office.

About Les Olson IT

Les Olson Company is one of the fastest growing and most capable technology service providers in the West. Les Olson Company does "I.T. the LOC Way": with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!