Liminal is a global market intelligence and strategic advisory firm specializing in digital identity, financial crime and compliance, and IT security technology solutions across industries while also catering to the private equity and venture capital community. Founded in 2016, Liminal offers strategic and analytical services supporting executive decision-making at all product and business lifecycle stages. We advise some of the world’s most prominent business leaders, investors, and policymakers on building, acquiring, and investing in the next generation of solutions and technologies. We provide access to proprietary data and analysis, strategic frameworks, and integrated insights on the industry’s only market intelligence platform. 

Every major company in the world has started focusing on the next generation of digital identity technologies as a necessity for continued growth and security. Our team works with a myriad of organizations, from Fortune 100s to startups, across industries including financial services, technology, telecommunications, and the P2P economy. At Liminal, we help businesses build solutions, execute strategies, invest intelligently, and connect with key decision-makers. We know that it’s in the sharing of discovery and insights that groundwork is laid, problems are solved, and entire sectors advance at the speed of light. Keeping information to ourselves delays progress for all. At Liminal, we don't just respond to the market; we define it.

About the role

The Director of Business Operations is a key operator responsible for driving organizational discipline, improving cross-functional processes, and ensuring Liminal’s teams execute effectively as we scale through this next stage of growth. This is a hands-on role focused on building systems, managing programs, and supporting operational rigor across Finance, People, GTM, and Product operations. 

You will report to the CFO and partner closely with cross-functional leaders to run the company’s operating cadence, maintain data and system integrity, lead operational initiatives, and help translate strategic goals into clear, actionable plans. This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and can operate both strategically and tactically.

This is an AI-native role, where you are expected to design operational systems that incorporate automation and scalable frameworks from the outset.

What you'll do

Company Operating Rhythm & Execution

• Coordinate the weekly, monthly, and quarterly operating cadence, ensuring teams are aligned on priorities, deadlines, and interdependencies.
• Manage the company-wide OKR process, including setup, progress tracking, reporting, and follow-ups.
• Support the preparation of internal reporting, dashboards, and operating reviews for the senior leadership team.
• Identify operational risks or gaps early and escalate appropriately to leadership.

Business Operations & Process Improvement

• Build and maintain scalable processes across Finance, People, GTM, Product, and Engineering to improve speed, accuracy, and cross-functional clarity.
• Document workflows, create SOPs, and implement systems that reduce friction and enforce accountability.
• Partner with leaders to streamline coordination across all business units
• Evaluate internal tools and systems, proposing improvements or automation opportunities.
• Ensure documentation, approvals, and processes comply with company policies.

Program & Project Management

• Lead cross-functional projects from scoping through execution, ensuring milestones and deliverables are met.
• Track progress, manage dependencies, and communicate updates to stakeholders.
• Provide structured problem-solving for ambiguous internal challenges.
• Support the senior leadership team with ad-hoc strategic and operational requests (with high reliability and speed).

Data, Systems, and Insights

• Partner with Finance, People, GTM, Product, and Engineering to ensure metrics, KPIs, and reporting are accurate and consistently maintained.
• Build dashboards or analytical models that provide visibility into business performance.
• Support monthly reporting, along with forecasting and planning cycles, with clean and reliable data.

Cross-Functional Support & Leadership Enablement

• Serve as a trusted resource for cross-functional leaders, helping coordinate work and clarify priorities.
• Ensure leadership requests (ad-hoc analyses, projects, or operational questions) are triaged, managed, and completed on time.
• Drive clarity and alignment during planning cycles and team meetings.

Qualifications

Required

• 4–7 years of experience in Business Operations, Strategy, Program Management, RevOps, or a similar function within SaaS or technology environments.
• Demonstrated experience managing complex workstreams in project management software (ideally Asana), including building project plans, dashboards, timelines, and task workflows. 
• Strong understanding of project management frameworks and ability to apply them to drive clarity, accountability, and on-time execution.
• Analytical and systems-oriented mindset, with experience administering or integrating core operational tools (CRM, HRIS, financial systems, project management platforms).
• Exceptional communication skills; concise, structured, and able to synthesize complex information for senior leaders.
• High ownership, reliability, and attention to detail, with the ability to operate independently and cross-functionally.
• AI-native working style, including hands-on experience with generative AI tools (e.g., ChatGPT, Claude) for research and analysis.
• Proficiency with presentation and analysis tools, including PowerPoint, Google Slides, Excel, and Google Sheets, with the ability to build clear, data-driven materials.
• Strong quantitative and problem-solving skills, including the ability to interpret complex data sets and communicate actionable insights.
• Demonstrated ability to manage multiple projects, prioritize effectively, and meet tight deadlines in a dynamic environment.
• Highly organized and proactive, with strong internal client service skills and the ability to develop productive working relationships across teams.

Preferred

• Experience in early-stage technology companies (Seed–Series B), particularly in BizOps, Strategy, or cross-functional operational roles.
• Exposure to GTM operations, including pipeline hygiene, forecasting, and CRM management.
• Experience designing or implementing automation or AI-driven operational workflows.
• Background in management consulting, investment banking, internal strategy, or business transformation roles.

What Success Looks Like (First 12 Months)

• Company OKRs, planning cycles, and reporting rhythms run predictably and on schedule.
• Operational processes across GTM, Product, and Finance are standardized and documented.
• Data systems are clean, reliable, and support better decision-making.
• Cross-functional initiatives are delivered on time and with clear visibility.
• SLT receives timely insights, updates, and support for strategic decision-making.
• The organization experiences meaningful reductions in operational friction.