Liminal is a global market intelligence and strategic advisory firm specializing in digital identity, financial crime and compliance, and IT security technology solutions across industries while also catering to the private equity and venture capital community. Founded in 2016, Liminal offers strategic and analytical services supporting executive decision-making at all product and business lifecycle stages. We advise some of the world’s most prominent business leaders, investors, and policymakers on building, acquiring, and investing in the next generation of solutions and technologies. We provide access to proprietary data and analysis, strategic frameworks, and integrated insights on the industry’s only market intelligence platform. 

Every major company in the world has started focusing on the next generation of digital identity technologies as a necessity for continued growth and security. Our team works with a myriad of organizations, from Fortune 100s to startups, across industries including financial services, technology, telecommunications, and the P2P economy. At Liminal, we help businesses build solutions, execute strategies, invest intelligently, and connect with key decision-makers. We know that it’s in the sharing of discovery and insights that groundwork is laid, problems are solved, and entire sectors advance at the speed of light. Keeping information to ourselves delays progress for all. At Liminal, we don't just respond to the market; we define it.

About the role

We are looking for an Account Manager to deliver an exceptional client experience while ensuring their goals are met. This is a unique opportunity to collaborate with some of the most innovative and forward-thinking companies in complex, regulated markets. In this role, you will play a key role in driving business growth through expansion, cross-selling, renewals, and by integrating valuable client feedback into our broader team strategy.

What you'll do

Client Experience & Engagement

• Manage the full lifecycle experience of our clients, from a curated onboarding experience to renewal.
• Build and execute client-specific success and project plans by understanding their goals for membership and ensuring those goals are met.
• Host ongoing training sessions for Link users, driving adoption and enhancing overall platform stickiness.
• Deliver structured account business reviews that communicate the value provided by Liminal’s Link product.
• Build and maintain strong client relationships through consistent communication.

Sales & Revenue Growth

• Upsell existing single-seat users into enterprise accounts, ensuring 100% of accounts convert to 3-seat minimums.
• Achieve a 90%+ gross retention rate on platform customers, with a target of 120%+ net dollar retention.

Cross-Functional Collaboration

• Work closely with Research and Advisory teams to ensure content is delivered according to plan.
• Collaborate with the Link team to ensure membership content is up to date and aligned with client needs.
• Track and integrate client feedback into internal teams, ensuring continuous improvement of the client experience.

Data & Process Management

• Use data and analytics to quantify the client experience, particularly through NPS and CSAT surveys.
• Maintain and organize key materials, including decks, documents, and notes, across internal tools such as HubSpot, Airtable, Asana, and Docsend/Docusign.

Qualifications

• 2+ years of experience managing a book of business, working directly with key decision-makers and executives in private equity, venture capital, and technology companies.
• Proven ability to grow accounts by understanding client needs, delivering an exceptional client experience, and fostering strong relationships.
• Highly organized, detail-oriented, and disciplined, with excellent project management and follow-up skills.
• Excellent written and verbal communication skills, with the ability to deliver compelling presentations.
• Entrepreneurial mindset with a passion for learning quickly and adapting to new challenges.

Why Liminal?

• Competitive salary based on your contributions and impact.
• Flexible PTO to support a healthy work-life balance.
• Comprehensive health, dental, and vision coverage for your well-being.
• Life insurance benefits for financial security.
• Fitness subsidy to support your health and wellness.
• Commuter subsidy to ease your daily travel costs.
• Education subsidy to invest in your professional growth.
• Disability benefits to provide peace of mind.
• Retirement plan to help you plan for the future.
• Regular team outings and events—because work should be fun!