At LinenMaster, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference in the world. Our mission is to harness the power of technology to drive positive change, empower businesses, and enhance lives.

Why Join LinenMaster?

Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity. At LinenMaster, we encourage out-of-the-box thinking and provide a supportive environment for you to bring your ideas to life.

Cutting-Edge Technology: Work with the latest tools and technologies in the industry. From artificial intelligence and machine learning, we're at the forefront of technological advancement, constantly pushing boundaries and exploring new frontiers.

Impactful Projects: Make a meaningful impact with your work. Whether you're developing software solutions for leading businesses or creating consumer-facing applications that enhance everyday life, your contributions at LinenMaster will shape the future of technology and transform industries.

Collaborative Culture: Collaboration is at the heart of everything we do. At LinenMaster, you'll have the opportunity to collaborate with cross-functional teams, share knowledge and expertise, and learn from some of the best minds in the industry.

Professional Growth: We believe in investing in our people. From mentorship programs and training opportunities to career development resources and advancement pathways, we're committed to helping you grow both personally and professionally throughout your journey with us.

Diverse and Inclusive Community: We celebrate diversity and foster an inclusive culture where everyone feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity fuels innovation and creativity, and we're dedicated to building a team that reflects the rich tapestry of our global community.

Role:

The primary responsibility of a Client Service Representative (CSR) is to diagnose and resolve client issues as they pertain to the entirety of LinenMaster’s product offerings (software, hardware, and application related). While CSRs typically work with customers from a remote environment, the rare need to travel for client on-site visits or tradeshows may be necessary. CSRs are critical thinkers and problem solvers. This role also requires the ability to work well with others (teamwork and collaboration), and a passion for customer service. CSRs work within a team of other analysts under the supervision of the Help Desk Manager.

Primary Responsibilities:

- Problem solving:

o Solve client issues for all LinenMaster products and offerings (via phone, email, live chat, remote sessions, etc.)

o Use critical thinking and creative problem solving to resolve issues as quickly and efficiently as possible

o Understand resources (such as our Knowledge Library) and provide relevant articles to clients

o Work with team members to leverage company expertise in solving complex issues

- Time management and organization

o Answer, evaluate, and prioritize incoming telephone, voicemail, email, and (rarely) in person requests for assistance from users experiencing technical problems

o Schedule and coordinate meetings

o Keep all relevant calendars updated

o Manage cases in queue to ensure timely communication and resolution

o Maintain organized cases with relevant notes, documents, emails, and supporting information in accordance with company policy

o Effectively motivate clients to cooperate in case resolution (proactive vs reactive)

- Communication

o Maintain exceptional written and verbal communication skills

o Effectively communicate resolutions to clients in a digestible and understandable formats

o Communicate to all internal and external parties professionally

o Provide proactive responses and communication vs reactive responses (be a “go-getter)

- Client Success

o Go above and beyond to ensure support cases are resolved completely, effectively, and efficiently

o Genuinely care about the success of all LinenMaster clients

o Partner with clients, colleagues, and vendors to create mutually beneficial relationships

Requirements:

· Associates degree from an accredited college or university, or equivalent experience

· 3+ years overall combined experience in software support and customer service

· Excellent written and verbal communication skills

· Laundry industry and/or cloud-based software experience preferred

· Proficiency in standard business and software, including Office products and Salesforce

· Be an exceptional team player with all LinenMaster staff

· Intrinsic motivation to maintain superior client experiences

· Adherence to company Information Security Policies

· Available to travel to occasional on-site projects

· Ability to operate telephone switchboard to answer, screen, route calls, and relay messages; multiple lines

Join Us!

Ready to take your career to the next level? Explore our current job openings and discover exciting opportunities to join the LinenMaster team. Whether you're a software engineer, marketing manager, content writer, or marketing specialist, there's a place for you here.

Come be a part of something extraordinary. Come join LinenMaster and let's shape the future together!