At LinenMaster, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference in the world. Since 1995, our mission has been to harness the power of technology to drive positive change, empower businesses, and enhance lives. With headquarters in Vero Beach, Florida, we’ve made our name as an industry innovator, developing revolutionary B2B SaaS software and hardware tools for Healthcare, Hospitality, Route Accounting, Industrial/Uniform, and Sterile Pack processing and delivery. 

Come be a part of something extraordinary. Come join LinenMaster and let's shape the future together!

Position Overview: 

We are currently looking for a 100% remote Account Manager (Marketing Client Manager) with extensive experience in digital marketing. We recently acquired Infinite Laundry, the leading digital marketing and advertising agency in the linen space, hence the need for extensive digital marketing client experience. As an Account Manager, you will play a pivotal role in nurturing and maintaining strong client relationships. You will be the primary point of contact for our clients, responsible for managing every aspect of their accounts, delivering outstanding service, and driving growth opportunities. Your deep knowledge of digital marketing will enable you to provide strategic recommendations, Identify and convert upsell opportunities, and work closely with our sales and project management teams to ensure client satisfaction. 

Duties and Responsibilities: 

• Client Ownership: Serve as the main point of contact and trusted advisor for assigned clients, taking ownership of their accounts and ensuring their needs are met. 

• Relationship Building: Cultivate and maintain strong, long-lasting relationships with clients by understanding their business objectives and delivering tailored solutions.

• Account Strategy: Develop and implement effective account strategies, including setting goals, monitoring progress, and making data-driven recommendations for improvement. 

• Recommendations and Upselling: Proactively identify opportunities to upsell additional services or projects to existing clients, driving revenue growth.

• Collaboration: Collaborate closely with the Sales team to align on client expectations and coordinate account handoffs seamlessly.

• Project Management Support: Work in tandem with our Project Management team to ensure the successful execution and delivery of services, meeting or exceeding client expectations. 

• Reporting: Provide regular performance reports to clients, highlighting key insights and making recommendations for optimization. 

• Client Advocacy: Advocate for the client within the agency, ensuring their needs and goals are prioritized. 

Required Experience & Skills: 

• 5+ years of proven experience in digital marketing, with a strong understanding of various digital marketing channels and strategies. Candidates without this experience will not be considered. 

• Previous experience in account management or a similar client-facing role 

• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner. 

• Strong analytical and problem-solving skills, with the ability to analyze data and draw meaningful insights.

• Experience in Google Analytics is strongly preferred 

• Ability to collaborate effectively with cross-functional teams, including Sales and Project Management. 

• Comfortable working in a fast-paced and dynamic environment and willing to adapt to changing client needs and priorities. Project timelines will range from weeks to "ASAP." 

• Independently productive: you thrive in a Hybrid work environment and know the “always on” nature of digital publishing and social media will result in the occasional inconvenient emergency. 

• A creative thinker ready to jump into strategy sessions and unafraid to suggest ideas. 

• A willing collaborator who fights to see others succeed. You take pride in sharing your best ideas across 

• Able to reliably connect during your work hours via Chat, email, phone, and video. Sometimes all of the above in a single day.

Benefits & Perks Offered: 

• Health with HSA option

• Dental 

• 401k with match

• Vision

• Disability

• Life and AD&D

• Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth

• Culture: Strong core business values with a focus on teamwork in a dynamic environment

• Distributed: Working from home offers the time and cost benefits of no commute and the ability to work from anywhere your personal life might take you

• Time Off: 3 weeks vacation, major holidays including Juneteenth

• Recognition: Employee and peer to peer rewards programs 

At LinenMaster, we treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.