Customer Success Specialist (SMB)

Do you want to be a key player at a fast-growing company? If you’re looking for an opportunity to challenge yourself, Linxup is the right place for you.

 

Linxup (formerly Agilis Systems) helps service companies, transportation organizations, and other fleet-based businesses track and protect the vehicles and equipment on which they rely. Using our software-as-a-service (SaaS) platform, customers can unlock a range of offerings: from simple track and trace features, to all the tools they need to improve fleet management, increase mobile worker productivity, protect drivers through coaching, and reduce operating costs. Our consumer-focused product—MOTO safety—gives new and aging drivers the freedom to be on the road, while providing their families peace of mind about their driving abilities and safe locations. Headquartered in St. Louis, MO, Linxup has offices and employees across the country, and enjoys status as a multi-year member of the St. Louis Business Journal’s Best Places to Work. As Agilis Systems, we have been named to the Inc. 5000 Most Successful Companies in America list four years in a row. Our people are the reason for our success. Our teams are empowered to cultivate greatness and are supported by Linxup to be intuitive, creative, and determined in all they do. Come join us.


ABOUT THE POSITION

We are currently looking for a Customer Success Specialist (SMB) to drive sales growth primarily through proactive outbound calling efforts, while also effectively closing inbound sales requests. The CSS (SMB) should be a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization. Success in this role has potential to grow into a Customer Success Specialist (Mid Market) or Account Executive position in the future.  We are growing FAST!


ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

  •   Competitive personality with a track record of over-achieving quota

        High velocity phone skills with the ability to keep up with high demand

        Excellent verbal and communication skills

        Close inbound leads

        Find sales opportunities through outbound cold calls and email

        Strong listening skills to uncover hidden objectives and to fully understand and qualify needs

        Achieve monthly quotas

        Research accounts, identify decision makers, and generate interest in our platform

        Maintain your database of prospects within your assigned territory

        Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate.

        Work cross functionally to identify cross sell opportunities that lead to new business results

        Ask for and leverage client referrals, associations and networking to pass leads to our sales teams

        Other duties as assigned


QUALIFICATIONS

  • Lead Qualification / Business Development / Sales experience required

        1-2 years of related sales experience

        College degree preferred but not required

        Experience working with Salesforce.com or similar CRM

        Familiarity with cloud based software services (SaaS) is a plus

        Strong ability to learn new technology and adapt quickly

        Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM

        Ability to review customer performance data and trigger customer outreach accordingly

        Self-motivated, high energy & dynamic inside sales and online presence

        Proven ability to work in high-energy sales team environment as a team player

        Proven ability to succeed in an ever evolving, metrics-driven environment

        Must have strong verbal and written communication skills

        Exhibits a strong desire to develop and maintain professional relationships externally and internally

        Proficient with Microsoft Office (Excel, Word, PowerPoint) required

        Strong listening and coaching skills

        Ability to multitask and manage your time accordingly


WORK ENVIRONMENT

  • Monday through Friday
  • Fast-paced environment with opportunities for growth and reward
  • Rapidly growing organization that is looking to promote from within
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

  • We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:
  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • Flexible Time Off (FTO)


Customer Experience

Chesterfield, MO

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