****This role will be remote until the grand opening of the office, at which point it will be a fully onsite role****

About The Lisinski Law Firm

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Exciting Opportunity! Join Our Dynamic Immigration Law Firm as an Intake Specialist – Propel Your Career with Us!

About the Role

Are you passionate about making a difference and helping others navigate their immigration journey? We're seeking a motivated Intake Specialist to serve as the primary point of contact for our clients. In this vital role, you'll conduct initial consultations, gather essential information, assess client needs, and ensure a seamless onboarding process. Your efforts will directly contribute to our firm's growth by delivering exceptional service and transforming potential leads into satisfied clients.

Schedule: Monday to Friday, 8:30 AM – 5:30 PM Local Time
Pay Rate: $23/hr + Performance Bonus

What You'll Do

✨ Learn and master the diverse case types we offer, following attorney guidelines.
✨ Conduct engaging, empathetic one-hour interviews with potential clients, initiating case discussions based on tailored training and resources.
✨ Lead interviews confidently using approved scripts, building rapport and trust with each potential client.
✨ Review case pricing with clients, helping them select the best payment options; collaborate with the Intake Manager or Assistant Manager for special cases or payment plans.
✨ Educate clients on the benefits of partnering with our firm and available payment solutions.
✨ Convert leads into admitted clients by highlighting the value and benefits of each case type.
✨ Schedule and follow up with potential clients to clarify details, answer questions, and foster engagement.
✨ If eligible, coordinate the scheduling of sign-up appointments based on initial down payments.
✨ Send contracts promptly after payment to ensure a smooth onboarding process.
✨ Stay current with weekly legal training sessions led by our expert attorneys to enhance your knowledge and skills.

Qualifications

✅ Bilingual in Spanish and English (B2-C1 proficiency)
✅ Proficient in Microsoft Office Suite or similar software
✅ High School Diploma or equivalent experience
✅ Excellent verbal and written communication skills
✅ Outstanding bilingual interpersonal skills—empathetic, clear, and professional
✅ Exceptional customer service and sales abilities
✅ Proven ability to meet deadlines and manage time effectively
✅ Impeccable organizational skills with a keen eye for detail
✅ Strong problem-solving capabilities
✅ Experience in sales or metrics-driven environments is a plus

Ready to embark on a rewarding career helping others while growing professionally? Join us today and become a vital part of our dedicated team!