About The Lisinski Law Firm
Firm Mission Statement
Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
🌟 Ready to Lead with Impact?
If you're a bilingual leader who thrives in fast-paced environments, excels at building high-performing teams, and is passionate about delivering exceptional client experiences, this is your opportunity to make a meaningful difference. Join a company that values your expertise, empowers your growth, and gives you the platform to shape intake operations across multiple regions.
Position Purpose
The Regional Intake Manager plays a critical role in overseeing intake operations across multiple office locations within a designated territory. This role ensures that all team members deliver efficient, high-quality processing of new clients in full compliance with firm policies, regulations, and best practices.
You’ll collaborate across departments to elevate service standards, enhance the client experience, and maintain legal and regulatory compliance. The ideal candidate is a strategic thinker with exceptional analytical, selling, and problem-solving skills—fluent in both English and Spanish—and ready to lead with impact.
1. Lead, mentor, and develop a high-performing team, fostering a culture of selling, collaboration, and accountability.
2. Accountable for maintaining a high level of engagement that results in a strong retention rate of team members.
3. Oversee and ensure appropriate training and development of team members.
4. Identify current gaps on the team regarding people, processes, or technology and recommend solutions for improvement/growth. May also be responsible for assisting in the implementation.
5. Support the Senior Manager of Business Development with establishing new and improved KPIs for the region and ensure that Intake Managers are evaluating performance for their team.
6. Facilitate daily team meetings and 1:1s with team members to review questions and any process updates.
7. Accountable for facilitating skip-level meetings with indirect reports to support development and improving processes.
8. Assist managers with highly complex or unique situations for their teams.
9. Responsible for delivering a business plan for offices that covers sales, revenue, and expense controls.
10. Ensure that office locations are submitting daily cash reports to the Finance team.
11. Audit client appointments and share feedback with team members on strengths and areas of improvement.
12. Collaborate cross-functionally with several business units to ensure alignment and execution of business development plans.
13. Recommend and implement strategies that drive revenue and foster client relationships.
14. Monitor and support the intake distribution for the region to ensure we have the appropriate capacity to service current and future clients.
15. Ensure that all team members are following approved sales scripts and verbiage as provided by the legal team.
16. Handle high-priority client escalations.
17. As needed, review and approve discount requests.
18. While visiting the site location, conduct walk-throughs to ensure the office is providing a welcoming, clean environment.
19. Track and report on key performance indicators with managers, including: case type knowledge, conversion rates, revenue, and projections, intake form corrections, intake appointment issues, and billing.
20. Prepare regular reports for senior leadership on business development activities, progress, and results.
Apply today and take the next bold step in your leadership journey. We’re excited to meet the talent that will help us grow stronger, together.
Business Development
Charlotte, NC
Dublin, OH
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