Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

Key Milestones:

• Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
• Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

Here’s a quick glimpse of Liven: 

• You can visit Career 
• You can visit LinkedIn 
• You can Visit Blog
• Acquisition News

About the role

Liven is a fast-growing SaaS platform transforming the hospitality industry through POS, digital ordering, CRM, inventory management, and customer loyalty solutions. We power thousands of restaurants, bars, and cafes across Australia, Southeast Asia, and the US.

As a Support Specialist at Liven, you’ll be the frontline champion ensuring our clients get the best out of our products. Whether it’s troubleshooting issues, answering queries, or providing solutions, your role is critical in shaping the customer experience and driving retention.

Are you a Customer Support Specialist with exceptional English communication and writing skills? Do you have experience supporting international clients across different time zones? Are you passionate about delivering outstanding customer experiences in a fast-paced tech environment?

If so, Liven is looking for you!
🕒 Work Mode: In-office (Australian Shift )
📍 Liven Jakarta Office
BSD Green Office Park 1 (6th Floor), Jl. BSD Green Office Park, Banten
📍 Google Maps: Click Here

What You’ll Do

• Provide world-class customer support to Liven’s global clients through email, chat, and phone
• Resolve technical issues efficiently while maintaining clear communication with clients.
• Log, track, and manage tickets in CRM systems (Salesforce, Zendesk, HubSpot, etc.)
• Collaborate with cross-functional teams (Onboarding, Product, and Engineering) to resolve complex issues
• Proactively suggest improvements to internal processes for better customer experience
• Maintain accurate and detailed documentation of customer interactions

Must-Have Qualifications

• 2-5 years of experience in customer support, technical support, or client management
• Fluent English (spoken & written) – This is MANDATORY
• Prior experience supporting international customers (especially AU, US, and EU markets)
• Strong problem-solving skills and the ability to troubleshoot technical issues independently
• Experience working with support ticketing systems (Salesforce, Zendesk, HubSpot, or similar)
• Ability to handle high-pressure situations and multitask effectively
• Detail-oriented with strong documentation and organizational skills
• Strong ability to analyze customer concerns and implement effective solutions

Nice-to-Have Skills

• Proficiency in additional languages relevant to our global customer base
• Familiarity with POS systems, SaaS platforms, or fintech solutions
• Basic understanding of IT troubleshooting, APIs, and system integrations
• Prior experience working in a startup or high-growth company
• Skills or certifications in conflict resolution and customer success

Why Join Liven?

🌏 Work with a global company supporting thousands of businesses worldwide
📈 Career growth opportunities in a fast-growing tech-driven company
💡 Collaborative and innovative culture where your ideas matter
💰 Competitive salary and benefits package
📚 Ongoing training and development programs to expand your skills
🎉 Work in a dynamic, fun, and supportive environment

If you’re passionate about customer success, thrive in a fast-paced international support role, and have exceptional English communication skills, we want to hear from you!