Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.
Key Milestones:
Expansion: Acquired OrderUp, Abacus, Zeemart, and Copper, forming Asia Pacific’s largest end-to-end group in hospitality technology.
Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.
Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.
Here’s a quick glimpse of Liven:
About the role
As an Onboarding Specialist you will be the main point of contact during the Onboarding phase providing our customers with a seamless onboarding experience when they sign up for our products across the Group. This will involve organizing tasks to be completed by other teams and configuring the software to meet the customers' needs, and to configure Clients’ Accounts to their operation standards.
What you'll do
- Act as key liaison between the Liven group and our customers.
- Handling all customers’ enquiries during the Onboarding Process.
- High level of attention to detail by following set procedures.
- Manage ongoing touch points through phone and email with customers.
- Educating customers on Liven group services and how to utilize them for their business.
- Ensure customers are using various features offered to ensure revenue growth.
- Resolve issues, implementing solutions and/or escalating unresolved issues to appropriate teams.
- Manage and update all communication with customers through the CRM.
- Any other related Onboarding tasks, as and when required.
Qualifications
Experience: Proven experience in support, client management, or a related field.
Communication Skills: Excellent verbal and written communication skills in English.
Customer-Focused: Commitment to deliver outstanding customer service.
Problem Solving: Ability to analyze issues and provide effective and timely solutions.
Team Player: Demonstrated ability to work collaboratively in a team environment.
Tech-Savvy: Comfortable using various customer support tools and systems.
Adaptability: Ability to adapt to changing priorities and a fast-paced work environment with a positive attitude.
Attention to Detail: Strong attention to detail and accuracy in documenting customer interactions.
Empathy: Ability to understand and empathize with customer concerns while maintaining a professional behavior.
If you are already living in Bali or if you are willing to relocate to Bali.