Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.
Key Milestones:
- Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.
Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.
Here’s a quick glimpse of Liven:
About the role
We are hiring an Account Executive to support and scale our commercial operations through strong ownership of sales data, systems, and operating cadence. This role is not a hunting or quota-carrying sales role. Instead, you will partner closely with Sales and Leadership to ensure our revenue engine runs efficiently, accurately, and predictably. You will be responsible for maintaining account health visibility, ensuring CRM excellence, and enabling sales teams to perform at their best through clean data, structured processes, and actionable insights.
What you'll do
- Monitor account health and usage
- Track customer engagement, usage patterns, and risk indicators
- Proactively surface insights to Sales and Leadership teams
- Own CRM operations
- Maintain and continuously improve CRM structure and workflows
- Ensure high standards of data accuracy, completeness, and hygiene
- Act as the CRM point-of-contact for sales teams
- Increase sales productivity
- Reduce admin burden for sales reps through better processes and automation
- Enable consistent reporting and pipeline visibility
- Support forecasting accuracy and deal tracking
- Run commercial operating cadence
- Support weekly/monthly sales reviews and performance reporting
- Maintain dashboards, metrics, and operating rhythms
- Ensure alignment across Sales, Revenue, and Leadership teams
Qualifications
- 0-2+ years of experience in Sales Operations, Revenue Operations, Commercial Operations, or Sales Analytics
- Hands-on experience managing and maintaining a CRM system (e.g. Salesforce, HubSpot, or similar)
- Strong understanding of CRM data structures, pipelines, and reporting
- Proven ability to maintain high data quality and hygiene across accounts and opportunities
- Experience supporting sales teams through process improvement, reporting, and operational enablement
- Strong analytical skills with the ability to turn data into clear, actionable insights
- High attention to detail and a strong sense of ownership
- Comfortable working cross-functionally with Sales, Finance, and Leadership teams
- Clear written and verbal communication skills
Good to Have
- Experience supporting account health, usage tracking, or customer lifecycle metrics
- Exposure to commercial forecasting, pipeline reviews, or revenue reporting