Join the revolution in hospitality tech!
Liven, the largest platform in Asia Pacific, equips venues with powerful tools for seamless ordering, rewarding experiences, and unprecedented growth. Our integrated solution simplifies operations, innovates effortlessly, and supports hospitality growth—all in one place. Say goodbye to the challenges of managing multiple applications and hello to streamlined success.
Liven is the world's #1 engagement platform for restaurants, hospitality, venues & events. Over 1.1 million diners use Liven daily to earn rewards, pre-purchase, and unlock exclusive experiences at their favorite restaurants, cafes, and bars. With an App Store Rating of 4.9/5 after 13,000+ reviews, and more than 5,000 venues utilizing Liven, we're revolutionizing how customers engage, pay, and stay loyal in the hospitality industry. Winner of Richard Branson's Extreme Tech Challenge for Blockchain and Digital Payments, Liven is rewriting the playbook for hospitality payments and loyalty.
At Liven, we fiercely believe that - Talent has no boundaries. We hire amazing people from everywhere. If you're curious, driven, and great at what you do, you'll fit right in at Liven. Join us as we are rapidly expanding in Indonesia!
Here’s a quick glimpse of Liven:
About the role
As the Senior Group Onboarding Lead, you will play a critical role in ensuring a seamless onboarding experience for our customers and effectively managing our onboarding team. You will be the primary point of contact during the onboarding phase, guiding customers through the sign-up process for our products across the Group. You will oversee the entire onboarding process, assess incoming tickets, building standard operating procedures (SOPs), and ensure the highest quality of onboarding for Liven Group customers.
What you'll do
Qualifications
4-5 years of experience, including at least 3 years in onboarding, customer success, or a related field.
Proven experience in leading teams with at least 1 year of team management required
Strategic mindset with the ability to align processes and deliver exceptional client service.
Strong leadership and team-building skills, with a growth mindset.
Data-oriented with excellent time management skills.
Exceptional problem-solving skills and a proactive approach to identifying and addressing challenges
Familiarity with CRM systems, project management tools, and customer support tools (tech-savvy).
Experience with OKR creation and tracking.
Ability to adapt to changing priorities and thrive in a fast-paced work environment with a positive attitude.
Proficiency in English at a C1 level.