Salesforce Product Owner - Service Cloud & Digital Experience

Liveops is looking for a Salesforce Product Owner to lead the evolution of our Salesforce platform—owning the strategy, roadmap, and delivery across Service Cloud and our Salesforce Digital Experience (Experience Cloud) site.

This is not a backlog-only role. You’ll operate as a true product owner—connecting business goals to platform capabilities, making smart tradeoffs, and ensuring what we build drives measurable impact for both our customers and internal teams.

You’ll sit at the intersection of customer experience, operations, and technology, partnering closely with stakeholders and engineering to deliver scalable, high-impact solutions.

What You’ll Own

• The product vision and roadmap for Salesforce capabilities supporting customer and agent experiences
• A prioritized backlog aligned to business value, user needs, and technical feasibility
• End-to-end delivery—from problem definition through release and iteration
• Continuous improvement of workflows, automation, and digital experiences within Salesforce
  
  

What You’ll Do

Drive Product Strategy

• Define and evolve the Salesforce roadmap based on business priorities and user insights
• Identify opportunities to simplify processes, improve automation, and enhance user experience
• Balance short-term needs with long-term platform scalability

Partner Deeply with the Business

• Work closely with stakeholders to understand goals, pain points, and opportunities
• Translate ambiguous needs into clear, actionable product requirements
• Influence prioritization through data, tradeoffs, and clear communication

Lead Execution

• Own and manage the product backlog with well-defined user stories and acceptance criteria
• Partner with engineering to scope, plan, and deliver high-quality solutions
• Actively participate in Agile ceremonies and drive clarity throughout delivery

Elevate the Platform

• Maximize the value of Service Cloud to improve support operations and agent experience
• Enhance and scale our Salesforce Digital Experience (Experience Cloud) site
• Improve workflows, reporting, integrations, and automation across the platform

Measure What Matters

• Define and track success metrics tied to business outcomes
• Use data and user feedback to iterate and improve continuously
• Drive adoption and ensure solutions deliver real value
  
  

What We’re Looking For

Core Experience

• 3–5+ years of experience as a Product Owner, Product Manager, or similar role
• Hands-on experience working with Salesforce, particularly Service Cloud
• Experience supporting or delivering Salesforce Digital Experience / Experience Cloud solutions
• Strong experience in Agile environments with backlog ownership

Product Mindset

• You think in terms of problems, outcomes, and tradeoffs—not just features
• You’re comfortable navigating ambiguity and bringing structure to complex needs
• You prioritize effectively and focus on delivering high-impact work

Collaboration & Communication

• Strong stakeholder management skills across business and technical teams
• Ability to translate between business needs and technical execution
• Clear, concise communicator who can drive alignment and decisions

Nice to Have

• Salesforce certifications (e.g., Administrator, Service Cloud Consultant)
• Experience with Salesforce integrations and ecosystem tools
• Background in customer support, contact centers, or digital self-service experiences

What Success Looks Like

• Salesforce enhancements consistently deliver measurable business value
• Stakeholders feel heard, aligned, and confident in prioritization decisions
• The platform becomes easier to use, more scalable, and more impactful over time
• You are seen as a trusted product partner, not just a ticket manager

Equal Opportunity Employer 

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.