Support & Implementation Engineer

The Support & Implementation Engineer is a hands-on, customer-facing technical role responsible for delivering smooth implementations, seamless integrations, and outstanding support across Living Security’s Human Risk Management suite.

As part of a fast-growing startup, you’ll work directly with enterprise customers to activate products, guide integrations, troubleshoot complex issues, and continuously evolve our internal systems. This is an opportunity to grow alongside a company that’s scaling quickly — where your ideas shape our customer experience and where AI is an enabler in everything we do, from diagnostics to documentation to automation.

What You’ll Do

• Act as a trusted technical advisor for customers, internal teams, and partners — solving challenges across identity management, API integrations, and data ingestion.
• Support enterprise IT and security teams in implementing user provisioning, access management, and data ingestion pipelines.
• Own the setup and configuration of Living Security’s Phishing Attack Simulation product, ensuring seamless integration and readiness for launch.
• Collaborate with Customer Success Managers to design and execute onboarding plans that accelerate customer time-to-value.
• Troubleshoot integration and ingestion issues, leveraging automation, scripting, and AI-assisted tools to diagnose, resolve, and document faster.
• Continuously refine internal playbooks, GPT-powered knowledge bases, and automation flows that enhance support quality and speed.
• Contribute to the growth of the Support organization by sharing learnings, building scalable processes, and helping shape the technical culture as Living Security scales.
  
  
  

What You Bring

• 5+ years in a technical support, integration, or implementation role within a SaaS environment.
• Experience with identity and authentication frameworks: Okta, Azure AD, SAML, OAuth, SCIM, LDAP.
• Understanding of REST APIs, JSON, data ingestion, and transformation tools (Logstash, NiFi, Talend, etc.).
• Working knowledge of SQL and common data formats (JSON, XML, CSV).
• Familiarity with email infrastructure (SPF/DKIM/DMARC), mail gateways, and phishing simulation setup.
• Excellent communication skills — able to translate technical detail into clear, actionable guidance.
• Comfort experimenting with AI tools to automate tasks, identify insights, and elevate the customer experience.
• Curious, adaptable, and energized by solving problems in a dynamic startup environment.
  
  
  

Bonus points for:

• Experience with SIEM tools (Splunk, QRadar, Elastic Stack).
• Basic scripting (Python, Bash, or PowerShell).
• Exposure to risk management, cybersecurity, or compliance SaaS products.

About Living Security

At Living Security, we believe people are a company’s greatest strength and competitive advantage. We challenge the outdated notion that humans are the weakest link in cybersecurity. Instead, we transform Human Risk into Proactive Defense, empowering organizations to stay ahead of threats.

As the #1 leader in Human Risk Management (HRM), we've redefined how enterprises understand, measure, and mitigate human risk. Our Unify platform brings together behavioral, threat, and identity data into a single pane of glass, giving security teams unmatched visibility and tools to proactively protect against human risk.

With 100% YoY growth, Unify processes millions of behavioral events daily across 200+ enterprise customers, enabling security resilience at scale. By unlocking human potential, we help organizations achieve unprecedented security strength.

Why You’ll Love It Here

You’ll join a company that’s growing fast — where AI isn’t just a buzzword but a multiplier for everything we do. You’ll collaborate closely with teammates, own meaningful projects, and help shape how we deliver world-class support as we continue to scale.

Our Vision & Values

At Living Security, we turn human behavior into cybersecurity’s greatest asset. By partnering with 200+ global enterprises, we transform millions of daily behavioral insights into the world’s most powerful human risk defense system.

Our success is built on five core values:

• Be A Good Human – Lead with empathy, integrity, and respect.
• Play To Win – Strive for excellence and pursue ambitious goals.
• Innovate for Outcomes – Create meaningful solutions that drive real results.
• Customer Success Obsessed – Empower customers to achieve their security goals.
• Climb Together – Embrace collaboration and team success.

What We Offer

• A dynamic, inclusive, and engaging work environment
• Comprehensive benefits, including medical, dental, and vision insurance
• Short- & long-term disability, life insurance, and 401(k)
• HSA with employer contribution & FSA options
• Financial wellness program & access to a financial adviser
• Competitive salary + stock options
• Responsible unlimited PTO & paid holidays
• An opportunity to revolutionize the cybersecurity industry
• Career growth opportunities across the company

How to Apply

Ready to be part of a company shaping the future of cybersecurity? Apply now by submitting your resume and cover letter through our careers portal.

Living Security is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive, equitable, and empowering workplace for all employees.