About Local Vacation Rentals

Since 2015, Local Vacation Rentals has invested in a local-driven approach to vacation rental management. With over 400+ properties in Breckenridge, Park City, and Lake Tahoe we are proud of our industry-leading approach to high performance property management with a local touch. We are a small startup, but growing rapidly, and looking for other talented and motivated individuals to join us in our journey!

Why LocalVR

Since 2015, Local Vacation Rentals has invested in a locally driven approach to luxury vacation rental management. With over 550+ properties across Breckenridge, Telluride, Vail, Park City, Lake Tahoe, and 30A, we are proud of our industry-leading approach to high-performance property management with a local touch. We are an industry-leading property management company looking for other talented and motivated individuals to join us in our journey!

Why Owner Experience at LocalVR

Our Owner Experience team is expanding, and our mission is to deliver unrivaled service and partnership to our homeowner clients. Through proactive communication, expert assistance, and cross-functional collaboration, we ensure each owner feels informed, prioritized, and confident in their decision to work with LocalVR. This team plays a key role in driving retention, satisfaction, and operational excellence.

What We Are Looking For

We’re looking for a highly motivated individual with a strong sense of ownership and a passion for client success. The ideal candidate has experience supporting clients in a fast-paced, hospitality-driven environment and is eager to build trusted relationships with our homeowners. You’re someone who thrives on solving problems, enjoys collaborating with internal teams, and is driven by metrics, performance, and results.

Skills You’ll Need

• Driven & Results-Oriented – You are a high performer who thrives in a metrics-driven environment and is motivated by goals, KPIs, and feedback.
• Client-Focused – You understand the value of each owner relationship and strive to deliver best-in-class experiences.
• Multi-Tasking Pro – You can handle multiple priorities across platforms and touchpoints while maintaining quality and clarity.
• Proactive Communicator – You have strong oral and written communication skills and can de-escalate concerns with empathy and professionalism.
• Collaborative – You’re comfortable working cross-functionally with other departments to ensure owner needs are met efficiently.
• Organized & Tech-Savvy – You're detail-oriented, familiar with tools like Salesforce, Guesty, GSuite, and Slack, and comfortable navigating a CRM or support platform.
• Self-Directed – You take ownership of your role and seek continuous improvement for both yourself and the team.
• Experience – Previous client success, support, or property management experience preferred. English required; Spanish a plus.

Responsibilities

• Manage inbound and outbound communication with homeowner clients via phone, email, and chat.
• Serve as the first point of contact for owner questions, concerns, and updates, always with a high degree of hospitality and professionalism.
• Document owner interactions and follow up on outstanding issues or requests using internal systems like Salesforce.
• Work with internal teams (e.g., Ground Ops, Guest Experience, Revenue, and Finance) to resolve owner-related issues and deliver timely solutions.
• Support owner onboarding transitions, process changes, and upsell opportunities.
• Track and utilize performance metrics and feedback to identify opportunities to improve the owner experience.
• Help maintain and update internal knowledge bases and communication best practices.
• Advocate for the owner in every interaction, ensuring they feel heard, supported, and prioritized.

Work Environment

• Seeking coverage 7 days a week; primary schedule need is Tuesday–Saturday, 10am–7pm MST.
• Remote-friendly, with office availability as needed (if local to Denver).
• Fast-paced, startup-style environment with a collaborative and ownership-driven culture.

Compensation

• Starting at $20/hr based on experience
• Company benefits include company-sponsored healthcare and 401k