Why LocalVR

Since 2015, Local Vacation Rentals has taken a locally driven approach to luxury vacation rental management. With 500+ properties across Colorado, Park City, Lake Tahoe, and 30A, we pride ourselves on high-performance hospitality with a personal touch. As an industry leading property management company, we’re looking for driven, guest-focused professionals to grow with us.

Why Guest Experience at LocalVR

Our Guest Experience team plays a pivotal part in the guest journey. We support travelers from inquiry to check-out to post-stay feedback—while also maximizing conversions and revenue. This role is ideal for someone who loves hospitality, thrives in a dynamic transactional sales-focused environment, and has a knack for creating seamless guest experiences.

What We’re Looking For

We’re seeking a highly motivated Reservation Advisor who can convert vacation rental inquiries into bookings, manage a pipeline of active leads, and is focused on driving revenue for our clients and the company. Additionally, you’ll help deliver a curated pre-arrival experience for our Luxe portfolio and newly launched listings. You’ll communicate with a wide range of clientele across multiple channels (phone, SMS, email, and chat), and use your consultative sales skills to overcome objections, especially around pricing, value, and availability.

You’ll also help ensure booked guests are supported with optional concierge services—such as transportation, private chefs, and activity planning—and will contribute to post-stay success by encouraging 5-star reviews.

Skills You’ll Need

• Sales-Driven – Comfortable converting leads, executing follow-ups, and cross-selling or upselling as part of your daily workflow.
• Multi-Channel Communication Mastery – Professional and personable across phone, SMS, chat, and email; strong written and verbal skills required.
• Customer-Centric – Skilled in building rapport and creating solutions tailored to diverse guest preferences.
• Objection Handling – Confident overcoming guest hesitation, especially around price, policies, or product offerings.
• Detail-Oriented & Process-Focused – Comfortable navigating multiple systems while following operational SOPs.
• Tech-Savvy – Experience with CRMs like Salesforce, booking platforms, and communication tools like Slack and GSuite.
• Hospitality Background Preferred – Prior experience in vacation rentals, luxury hospitality, or concierge services is a strong plus.
• Bilingual a Plus – English fluency required; Spanish proficiency highly desirable.

Key Responsibilities

• Manage and convert inbound guest inquiries through phone, email, SMS, and chat
• Maintain a healthy pipeline of guest leads and execute timely follow-ups to maximize conversions
• Proactively offer cross-sell and upsell options based on guest interests and booking patterns
• Help guests understand the value of our portfolio and overcome pricing or policy-related objections
• Collaborate with our Luxe and New Listing teams to ensure concierge services are offered pre-arrival
• Act as a high-touch concierge for booked guests—helping coordinate experiences such as transportation, chefs, and local activities
• Support post-stay follow-ups and help ensure guests leave glowing 5-star reviews
• Communicate and coordinate with internal teams for in-residence guest issues when needed
• Navigate booking software, CRM systems (e.g., Salesforce), Guesty, and communication platforms throughout your shift

Work Environment

• Mid-day shift availability, 7 days a week (supporting guests in various timezones)
• • Sample shift: 10am-7pm MST
• Remote-friendly role with optional office access for Denver-based employees

Compensation

• $20/hour 
• Bonus potential based on individual performance, upsell success, and tenure