Why LocalVR

Since 2015, Local Vacation Rentals has invested in a locally driven approach to luxury vacation rental management. With over 550+ properties across Breckenridge, Telluride, Vail, Park City, Lake Tahoe, and 30A, we are proud of our industry-leading approach to high-performance property management with a local touch. We are an industry-leading property management company looking for other talented and motivated individuals to join us in our journey!

Why Owner Experience at LocalVR

Our Customer Experience team at LocalVR is at the heart of creating exceptional journeys for both guests and homeowners. This role combines the hospitality-driven focus of guest services with the client success mindset of owner relations. The mission: deliver unrivaled support, proactive communication, and trusted partnerships that ensure every LocalVR customer—whether staying with us or partnering with us—feels informed, cared for, and valued.

What We Are Looking For

We’re seeking an individual with a passion for hospitality, client success, and problem-solving. You’ll be comfortable supporting customers across multiple channels, collaborating with internal teams, and navigating dynamic situations with professionalism and empathy. The ideal candidate thrives in a fast-paced environment, takes ownership of outcomes, and is motivated by both performance metrics and delivering best-in-class experiences.

Skills You’ll Need

• Customer-Driven: Driven to go above and beyond, creating memorable experiences for both guests and owners.
• Empathetic Problem-Solver: Skilled at listening, de-escalating concerns, and delivering timely solutions with care.
• Strong Communicator: Excellent oral and written communication skills; confident interacting with customers directly. English required; Spanish a plus.
• Multi-Tasking Pro: Ability to juggle multiple priorities, platforms, and conversations without sacrificing quality.
• Collaborative & Cross-Functional: Comfortable partnering with operations, revenue, finance, and other teams to resolve issues and deliver value.
• Detail-Oriented & Tech-Savvy: Experience with CRM systems (Salesforce preferred), Guesty, GSuite, Slack, and contact center tools.
• Results-Driven: Motivated by KPIs, feedback, and growth opportunities.
• Experience: Background in hospitality, travel,, or property management preferred; contact center experience a plus.

Responsibilities

• Ability to manage either guest and owner inquiries, reservations, and communications via phone, email, text, and chat.
• Provide fast, professional, and empathetic support to all customers.
• Screen potential guests for policy adherence and suitability.
• Collaborate with internal teams (Ground Ops, Revenue, Finance, etc.) to resolve customer issues efficiently.
• Document interactions, track requests, and follow up to ensure closure and satisfaction.
• Monitor metrics, feedback, and processes to identify opportunities for continuous improvement.
• Act as a trusted advocate for both guests and owners, ensuring their needs are prioritized and expectations exceeded.

Work Environment

• Seeking coverage 7 days a week, 24/7 (40hrs a week, weekend and evening work required) 
• Remote-friendly, with office availability as needed (if local to Denver).
• Fast-paced, startup-style environment with a collaborative and ownership-driven culture.

Compensation

• Starting at $18/hr based on experience
• Company benefits include company-sponsored healthcare and 401k