About the Long Center

For Austinites of every background, the Long Center is the community gathering place that offers the most diverse programming and stunning views of the city, so that together, everyone can experience remarkable live arts and entertainment. Join us!

Position Summary  

Box Office Representatives provide the highest level of customer service while selling and processing ticket orders and refunds using the Long Center’s ticketing system, Tessitura. This role supports walk-up and phone sales and assists with internet ticket sales as needed. On performance dates, Box Office Representatives may assist patrons with seating issues, handle complaints, and distribute will-call tickets.  

We are looking for flexible, reliable, computer savvy part-time box office representatives to join our team, with weekday, daytime, evening, weekend, and holiday hours available. The pay rate for this position is $16/hour.

Essential Duties and Responsibilities 

The essential functions of this role include: 

• Confidently providing direct sales assistance to patrons by phone and in-person. 

• Processing payments and refunds for tickets, providing confirmation of transactions. 

• Answering questions concerning pricing, schedules, seating, policies, and providing detailed information concerning ticketed events by becoming an expert on the details of upcoming shows, programs, and events occurring at the Long Center and through our ticketing partners.  

• Continuously meeting and exceeding customer, client, and guest services expectations. 

• Resolving customer complaints in accordance with Long Center policies and guidelines. 

• Maintaining daily reconciliation reports and other Box Office reporting as needed. 
• Completing data entry, inbound and outbound calls, and clerical work as assigned while following Long Center policies and guidelines.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• One year of related customer service/ticketing experience. 

• Basic computer and phone skills required, Tessitura or previous Box Office experience is a plus! 

• Ability to read and comprehend instructions and troubleshoot problems involving several variables in a variety of situations. 

• Bilingual (Spanish and English) is a plus!

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.  

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.  

The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.