Looma Background

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma’s network is produced or edited by Relay™, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.

Position Description

As a Field Operations Support Technician, you’ll support technicians in the field and maintain Looma tablet displays within our retail partners' stores. This is a part-time role with fluctuating hours, perfect for someone seeking flexibility. We’re seeking candidates who are:

• Self-motivated: Interested in gaining experience with an ad-tech startup 
• Reliable: Responsive to outbound requests and diligent in adhering to deadlines
• Organized: Both with data management and digital communications
• Detailed: Particularly in matters of aesthetics, you’ll be responsible for keeping our displays looking their best!
• Joyful: Able to connect with store managers and be courteous to store employees

Responsibilities

• Remote tablet troubleshooting leveraging Looma’s custom device management software 
• Assist in new pilot and rollout program launches
• Respond to and prioritize urgent maintenance requests
• Opportunity to monitor the existing network and provide remote support to other technicians 
• Develop continuous improvement projects to help scale our support team

Qualifications

• Applicants must be proficient in Google Suite or be willing to learn. We regularly use Google Drive, Google Calendar, and Google Sheets
• Applicants should bring a passion for customer service and support. Experience is a plus — genuine enthusiasm is a must.

Structure & Compensation

This is a part-time position with a $22/hour starting rate.

Our Values

At Looma, we strive to be and/or create work that is: 

• For You | Generous, generative, humble, in your corner
• Incisive | Pragmatic, wise, perceptive, insightful
• Beautiful & Clear | Polished, elegant, detailed, conveys a sense of craftsmanship
• Undaunted | Tenacious, courageous, indomitable, “impenetrable ray of sun”
• Dependable | Trustworthy, reliable, nothing slips through the cracks

Diversity & Nondiscrimination

Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Applicants must be currently authorized to work in the United States on a full-time basis.