Looma Background

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma’s network is produced or edited by Relay™, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.

Position Description

Looma is hiring a part-time Field Operations Technician (W-2) to support the installation and ongoing maintenance of our tablet displays inside retail partner locations. This role offers flexible, non-traditional hours that vary from week to week based on store needs, pilot programs, and rollout schedules—making it ideal for candidates seeking supplemental income, flexible work arrangements, or hands-on experience with a growing ad-tech company. As a Field Operations Technician, you are Looma’s face in the field. You’ll ensure our displays are fully operational, visually polished, and well-received by store teams.

What You'll Do

• Prepare, install, and maintain Looma tablet displays in retail environments.
• Troubleshoot hardware and mounting issues, including on-site reboots, remounting tablets on shelves, and correcting cable management and power connections.
• Install and maintain display décor and signage.
• Perform routine store audits to ensure displays are online, clean, and operating at peak performance.
• Respond to and prioritize urgent maintenance requests.
• Support new pilot programs and large-scale retail rollouts.

Who You Are

We’re looking for people who are:

• Reliable – You show up, follow through, and hit deadlines
• Self-directed – Comfortable working independently in retail environments
• Detail-oriented – You notice crooked signage, loose cables, and screens that are offline
• Professional and personable – Respectful, courteous, and able to build rapport with store staff
• Comfortable with tech – Confident troubleshooting tablets, power, and connectivity issues

Requirements

• Must be able to work as a W-2 employee (this is not a contractor or 1099 role)
• Previous experience with on-site technical troubleshooting of digital devices (e.g., tablets, screens, kiosks, POS hardware, or similar technology)
• Reliable access to a car and smartphone (used for audits and reporting)

Structure & Compensation

This is a part-time, W-2 position with a $22/hour starting rate. Hours fluctuate based on operational demand.

Our Values

At Looma, we strive to be and/or create work that is: 

• For You | Generous, generative, humble, in your corner
• Incisive | Pragmatic, wise, perceptive, insightful
• Beautiful & Clear | Polished, elegant, detailed, conveys a sense of craftsmanship
• Undaunted | Tenacious, courageous, indomitable, “impenetrable ray of sun”
• Dependable | Trustworthy, reliable, nothing slips through the cracks

Diversity & Nondiscrimination

Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Applicants must be currently authorized to work in the United States.