About Loop

Loop is a fast-growing FinTech high growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. Loop is enabling the next generation of businesses to thrive around the world and we are looking for ambitious people to join our mission.

About The Role

Hi, I’m Brandon, Head of Operations at Loop. I am hiring a KYC Associate to be the first line of trust, verifying the businesses that join Loop and ensuring every new business is verified, onboarded, and set up for success.

This role is an onsite position at our downtown Toronto office (Bay and Bloor).

Where You Come In

As a KYC Associate, you are the frontline to our customer’s onboarding experience. When a customer applies for a Loop account, you will be responsible for doing due diligence on any applications that do not get auto-decisioned by our rules engine. Post onboarding, you’ll also run ongoing KYC processes (e.g. if we need to request information on a customer’s business).

You’ll work closely with our Compliance and Risk teams to ensure customer files are complete, accurate, and ready for review, helping customers move through onboarding smoothly and compliantly.

This role is ideal for someone who enjoys structured work, clear procedures, and high attention to detail.

What You'll Be Doing 

KYC / KYB Execution

• Collect, review, and validate customer information and documentation in line with established KYC / KYB procedures
• Support customers with document submission, identity verification, business verification, and UBO collection
• Perform checks related to business incorporation and registration, ownership and control structures, identity verification for directors and beneficial owners, and basic financial and operational information as required
• Ensure all required information is complete and accurately recorded for approval

Compliance Support

• Execute KYC / KYB tasks according to existing policies, procedures, and checklists
• Identify missing information, inconsistencies, or potential risk indicators and escalate to Compliance
• Support sanctions, PEP, and adverse media screening by gathering and documenting required information

Operational & Administrative Tasks

• Update customer status and documentation in Salesforce, Retool, and other internal systems
• Track onboarding progress and follow up with customers on outstanding requirements
• Ensure data accuracy across internal tools and customer files
• Support internal reviews, audits, or compliance requests by locating and organizing documentation

What We're Looking For

• 1–3 years of experience in onboarding, operations, compliance, or a related field (recent graduates are encouraged to apply! )
• Some familiarity with KYC, document collection, or financial onboarding processes is an asset
• Strong attention to detail and comfort working with repetitive, process-driven tasks
• Clear written and verbal communication skills when interacting with customers
• Ability to follow procedures precisely and escalate issues appropriately
• Strong organizational skills and ability to manage multiple onboarding cases simultaneously
• Comfortable learning new tools and internal systems quickly

It’s a Bonus if You Have

• Experience in FinTech or high-growth Tech.
• Experience in Investment Banking, VC, or Management Consulting.
• Experience working with small, agile teams where you had to build processes from scratch.

What's in it for you?

• Shape a critical function at the heart of customer success and financial access
• Support new customers as they start their journey with Loop
• Learn a ton, and be empowered to take ownership early in your career
• Chance to help shape the country's thriving fintech startup ecosystem

What we offer

• Salary range CAD$60,000-70,000 base annual, commensurate with experience
• Equity ranging 0.01-0.05%
• 3 weeks vacation
• Group health benefits after probation
• Onsite role in downtown Toronto
• Kitchen full of snacks and drinks to keep you going throughout the day
• Catered lunch on Fridays (we take recommendations!)

Interview Process

• 30 minutes virtual meeting with Mandy, People and Business Operations Specialist
• 60 minutes in person meeting with Brandon, Head of Operations and Jess, Credit Lead
• Take home assignment to get to know you better
• 60 minutes in person meeting with Cato, CEO and Co-Founder with Sarah, Chief of Staff
• Background check and offer

Our Mission, Vision and Values

• Mission: To help businesses seamlessly manage money around the world so they can access more markets, save money and simplify their operations
• Vision: The future of business is global by default. Loop will be the first business bank that is global by default.
• Values: Ownership, Speed, Respect, Grit

How to Apply

To apply for this position, please click “apply” and share your resume, alongside a brief paragraph about yourself and your previous experience. Your application will be reviewed by our recruiters and hiring managers; we do not use AI tools for screening or selection.

Loop is committed to creating a diverse culture. We encourage you to apply regardless of who you are or where you came from - what matters is the journey ahead. Put simply, if you’re unsure about your qualifications for this position, we’d still encourage you to apply!