ABOUT THE FOUNDATION
The Lucile Packard Foundation for Children's Health, in partnership with Stanford Medicine and Lucile Packard Children's Hospital, unlocks philanthropy to transform health for children and families in Northern California - and around the world. Through fundraising and grantmaking, the Foundation drives scientific research, innovation, and policy change that will improve care, advance cures, and reform healthcare systems for this and future generations.
MAIN FOCUS: A savvy project manager, connector, and problem-solver for the Foundation’s business planning initiatives on a dynamic and mighty team of three.
LOCATION: Palo Alto, CA (hybrid); the successful candidate for this role will be based in the Bay Area.
WHAT YOU'LL DO...
The Assistant Director is a brand-new role designed to be the systems and processes backbone, connector, and gift operations specialist for the GSO team. This person is a strategic collaborator who is unphased by managing open-ended projects, demystifying complex processes, thinking creatively to find solutions, balancing multiple projects simultaneously, and shifting direction as new priorities emerge.
Under the direction of and in close collaboration with the Director of Gift Strategy & Operations, you’ll be the team task master, project managing the robust portfolio of GSO projects and driving information flow between internal and external partners. The Assistant Director will also run point on gift operations, coordinating with internal and external partners to problem-solve fund management and gift deployment needs while ensuring that donor funds are successfully operationalized. You’ll play the role of real-time air traffic control, press secretary, advisor, and archivist for historical information on gifts, budgets, and partner policies.
GSO operates as a partnership team, meeting and communicating regularly with internal and external stakeholders. You’ll primarily interface with colleagues in Gift Administration, Donor Relations, Campaigns, Principal Gifts, Major Gifts, and Annual Giving, with some support provided to other teams as needed. You’ll also staff external stakeholder business planning meetings in collaboration with the GSO Director.
The compensation range for this position is $115k to $125k annually.
YOU'LL BE RESPONSIBLE FOR...
Project Management
- Field, triage, and track new and existing project requests on GSO Monday.com project boards. Maintain daily oversight of projects, flagging key follow-up and deadlines for GSO Director and partners.
- Launch an online intake form for fielding and centralizing GSO partnership project requests to enhance team organization and collaboration, build workflow efficiencies and accountability, and derisk future gift deployment issues.
- Manage project intake needs assessments, planning meetings and outreach to key internal stakeholders on project deliverables. Proactively provide consistent communication, documentation, and status updates.
- Co-lead the development of the gift opportunity catalogue and inventory tool tracker to align with organization-wide business and fundraising strategies.
Cross-Functional Collaboration
- Actively build relationships with business administrators to drive GSO initiatives and navigate complex scenarios with multiple stakeholders with varying interests, perspectives, and priorities.
- Manage external stakeholder meeting prep, including agenda development, internal and external outreach, notes and actions tracking, and follow-up. Staff select meetings in coordination with GSO Director.
- Collect, organize, and disseminate information to the right people at the right time, sharing out real-time project updates to internal and external stakeholders.
- Develop and maintain a new information hub SharePoint page for storing project history, key resources, and tools designed for partner teams to independently access and reference.
Gift Operations
- Investigate issues that arise around secured gifts, unspent funds, misused funds, and misapplied funds.
- Serve as key point for internal and external fund management check-ins including complex gift and fund cases with gift administration, additional gift restrictions with hospital finance, and gift deployment needs for external partners at Packard and School of Medicine.
- Develop process and build info-sharing systems for funds accountability and oversight with internal and external partners.
- In partnership with GSO Director, create new tools and templates to document, archive, and enhance GSO processes and learnings.
YOU MUST HAVE...
- A bachelor’s degree and 3-5 years in some combination of nonprofit, and/or fundraising, and/or project management.
- Strong organization and communication skills, with an aptitude for and interest in systems, processes, and operations.
- Superb relationship building skills, with ease and comfort in working and collaborating with others.
- Proficiency in using a variety of technology including project management platforms, Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint), and donor databases.
- A genuine interest in the Foundation’s mission to improve health and well-being for kids and families.
IT'S AN ADDED PLUS IF YOU HAVE EXPERIENCE WITH...
- An understanding of and experience with philanthropy.
- Familiarity with academic medicine and healthcare business operations.
- Creating and/or deciphering program budgets and spend plans.
- Working with a variety of stakeholders, including executives, business administrators, fundraisers, and faculty.
- Experience with Monday.com or another similar project management platform.
YOU'LL BE SUCCESSFUL IF...
- You’re a systems thinker: You are proactive and innovative in developing processes and new approaches to support the work of GSO team overall. You can manage open-ended projects, follow through on tasks big and small, provide regular status updates, and maximize technology and tools to build efficiencies with ease.
- You’re a self-starter and collaborator: You are inherently self-motivated, taking initiative and ownership of projects with the keen ability to work autonomously and within a team. You value partnership at all levels, implementing a team mindset for problem-solving and scoping projects.
- You’re a researcher and investigator: You have good instincts, knowing when to independently research solutions and/or ask questions and leverage support from internal and external stakeholders. You are eager to learn new skills and are comfortable seeking information in specialty areas (i.e. Stanford policies).
- You’re nimble and adaptable: You can navigate ambiguity and pivot as priorities evolve. You can easily multitask and balance competing needs while remaining resilient when projects may become derailed or delayed.
- You're a strong relationship builder and a clear communicator: You are a people-person with outstanding interpersonal, communication, and listening skills who thrives in collaborative settings. You enjoy working with and learning from others.
Working at the Foundation
WE OFFER EXCELLENT BENEFITS & PERKS, INCLUDING…
- Generous leave, including PTO, holidays, Summer Fridays, and a sabbatical (after 7 years of employment)
- Annual bonus
- Retirement plan + employer match
- Premium Medical and Dental coverage
- FSA + dependent care FSA
- Employer-paid life insurance
- Legal services plan
- Commuter Benefits, including CalTrain “Go Pass” Program
- 4-week paid maternity and paternity leave for new parents
- Stipend for home office and mobile phone
- If remote, frequent opportunities to visit our beautiful HQ in Palo Alto
WE’RE DYNAMIC…
The Foundation is a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and/or different responsibilities based on the future growth plans for the Foundation.
WE STRIVE TO EMBODY OUR CULTURAL TOUCHSTONES…
Mission-first - We can never lose sight of why we exist and who we are here to serve.
Good of the whole - We share responsibility for overall results, think of what’s best for the team and organization, and act as responsible stewards of resources.
Bold and bendy - We’re unapologetically ambitious for our mission, creative, and take risks by trying new things.
Sweat the big stuff - We’re clear on our priorities, calibrating effort and resources to audience and impact: the higher the return, the greater the investment.
Make it happen - We’re focused on outcomes; only as much process as necessary to make good decisions and take action. Prepared with ideas and solutions for every challenge.
Community matters - We embrace diversity and practice inclusion.
WE’RE COMMITTED TO DIVERSITY, EQUITY, INCLUSION AND BELONGING…
Our Foundation embraces all individuals and celebrates the unique differences each of us bring to our team and community. Our approach to fostering diversity, equity, inclusion, and belonging is rooted in our cultural touchstones and inherent in our work to encourage every employee to bring their best, most authentic self to work and to provide each of them the opportunity to achieve their full potential.
We envision a world where race, gender, resources, and other factors do not serve as barriers to attaining optimal health. We recognize that this vision requires the commitment and actions of everyone.
To support this goal, we pledge to:
- Conduct ourselves in a manner that garners trust and respect from others.
- Foster a welcoming and supportive environment for our team members and community.
- Acknowledge and appreciate the dignity, expertise, experiences, and contributions of each other.
- Approach others with an open mind, compassionate heart, actively listening to their perspectives.
- Foster effective teamwork and encourage collaboration amongst our team and constituents.
The Lucile Packard Foundation for Children's Health is an Equal Opportunity Employer.
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