About Luminai
About the role
Luminai’s Deployment Strategy team helps our customers stand up mission critical automations that drive unmatched productivity and employee engagement, and eliminate mundane, repetitive work. Our Deployment Strategists are the architects of our customers' automation efforts, drivers of our customers' introduction and onboarding to Luminai, and change makers who bring companies along the automation journey, from executives to ICs. As one of our first Deployment Strategists, you will deliver jaw-dropping impact and value to our customers, quickly turning them into Luminai champions. You’ll also play a foundational role in building Luminai’s scalable onboarding processes and strategic decisions, delivering immediate value and redefining what’s possible for customers with our unique automation technology.
This is a hybrid position, with an expectation of some set in-office work days each week. Our office is located in San Mateo, CA.
Work closely with our Head of Operations to spearhead the deployment of automation programs for our largest enterprise clients, ensuring transformative value delivery and robust adoption from day one.
Lead the development and cultivation of deep relationships with customer leadership and become a credible expert who can bring new perspectives to what is possible to automate with Luminai
Spearhead the entire automation program implementation process by managing and leading across internal teams and our customer stakeholders, ensuring efficient initial value and planting the seeds for a successful long-term, trusted partnership between Luminai and our customers
Investigate customers’ current processes and craft detailed process maps that identify additional opportunities for Luminai usage
Partner with the team as needed to build education and development content for our customers who will drive adoption and buy-in
Serve as a Luminai ambassador, keen on always spreading the word about our product
Conduct daily or weekly touchpoints with customers to complete implementation efficiently while ensuring issues are resolved proactively and customer goals are met
Provide insight and relay the voice of the customer to internal teams - our customers are constantly on our minds!
Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
Responsible for leading implementations for both new customers and expansion use cases for existing customers
Things we're looking for:
Ideal candidates will have 3-5 years of experience at a top-tier consulting firm (MBB) or a leading investment bank, with interest or experience in early, high-growth tech companies.
A fearless, resourceful, and proactive orchestrator who thrives on completing complex projects, building relationships, and overseeing details
You are excited by customer-facing work, such as project or program manager, implementation or onboarding, customer success, consulting
You want to make a dent in the universe and build the next generational enterprise company!
Excited to learn the ins and outs of Luminai as well as specific customer use cases
Experience managing multiple, complex projects at the same time, while proactively anticipating issues and managing customer expectations
Exceptional executive presence, user empathy, and stakeholder management skills
Results-oriented player-coach who can simultaneously work in the weeds while driving high-impact strategic decisions
Eager and energized by the fast-paced, changing environment of a start-up; and a sense of humor is always welcome!
An entrepreneurial spirit: you’re excited about building something new and unlocking unexpected and exponential value for customers
Operations
San Mateo, CA
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