About LuxGive

Imagine unforgettable travel experiences that fuel meaningful change. At LuxGive, we’ve woven this vision into reality, becoming the undisputed leader in luxury consignment experiences. Our mission is to lead travel with purpose, weaving philanthropy into every journey.

Our founders, veterans of the luxury rental industry, leveraged their expertise and extensive network to build a groundbreaking platform. We’ve assembled a team of 70+ travel and Nonprofit professionals with an unwavering commitment to exceptional service. Together, we source and deliver dream vacations in stunning private homes and resorts around the world.

Since 2019, our innovative approach has facilitated over $40 million in donations, empowering nonprofit organizations and enriching the lives they touch. As a fully remote company, we foster a supportive and inclusive culture where team members share a passion for creating positive change.

About the role

LuxGive is looking for a passionate Guest Relations Coordinator to support guests during various levels of escalations. 

If you are passionate about travel, have an entrepreneurial spirit, and want to make an impact, then we'd love to hear from you! 

We are looking for candidates with previous experience in hospitality within the travel industry, specifically in a guest relations/de-escalation role, ideally having spent time abroad travelling and/or living. We love creative people who have a great sense of humour, take ownership, and desire to be part of a team that impacts non-profit organizations.

What you'll do

• Support the Guest Relations team with inbound Charity trip winners and nonprofit communications, including emails, phone and SMS messages. 
• Interface with Charity trip winners and nonprofit contacts to understand, empathize, de-escalate and solve their concerns. 
• Receive, manage and resolve received escalations, ensuring clear communication and service delivery across all aspects.
• Input and organize information in Salesforce, as well as ensure existing information is accurate.
• Research up-to-date information about destinations and be resourceful when limited information is available.
• Identify department growth opportunities and be a team player, introducing new ideas and processes to improve efficiency.
• Build and develop strong relationships with new and existing suppliers.
• Serve as a subject expert in answering property-related questions, booking inquiries, destination knowledge, and trip experiences.
  
  

Qualifications

• Minimum 2 years experience in a resolution focused hospitality and/or service-related experience, preferably in the travel industry.
• Excellent communication skills - listening, writing, speaking, and communicating through multiple channels such as e-mail, phone, and text.
• Superior resolution skills, including the ability to de-escalate, identify and solve potential concerns for travellers.
• Proven organizational skills, effectively prioritizing, multitasking, following up, and delivering on commitments in a fast-paced remote working environment.
• General travel knowledge and an interest in staying on top of destination knowledge for experiences.
• Excellent relationship-building skills, with the ability to quickly build rapport with travellers and suppliers to understand their ideal travel experiences.
• Prior experience using Salesforce (or other CRM programs), G-Suite, and/or Office.
• Self-motivated with a can-do attitude.
• Ability to manage one’s inbox and aptitude to reply in a timely manner to all correspondence.
• A sincere passion for helping others and positively contributing to the company culture.