About Mainstreet Credit Union

Why Work for Mainstreet Credit Union?

Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 70 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel at home. Being a not-for-profit organization, we keep business simple and real. We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Three weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match
• Company provided life insurance and long-term disability
• Special product perks for employee

Position Overview

The Network Administrator is responsible for various systems and services provided by both in-house systems and web-based services. Responsibilities include the administration, ongoing support, and usage of platforms that provide enterprise applications to staff. This includes Microsoft 365 applications, the IT help desk, and others. Also responsible for administration and support of services and applications that provide cyber- security protection to the staff and the credit union. Applications/services such as but not limited to, anti-virus, end point protection, cyber security, SIEM system monitoring, DLP, NAC, PAM, and others. This position also serves as technical support person to staff matters within these areas of responsibility and maintains awareness of credit union sales goals and assists in supporting its sales philosophy.

Major Responsibilities

1. Implements, administers, and provides support for network attached devices including but not limited to switches, routers, wireless access points, and firewalls. Troubleshoot and resolve connectivity issues between branches and 3^rd party providers.
2. Implements, administers, and provides support for enterprise and desktop applications including but not limited to Outlook email, and Microsoft Office 365 application software.
3. Administers the network, active directory, network users, and internet access.
4. Implements, administers, and supports security applications including but not limited to SIEM, EPP, MTDR, NAC, DLP, PAM systems, and others.
5. Creates desktop PC images, to facilitate the configuration and deployment of PCs for various departments and staff roles within the credit union.
6. Serves as technical support person for staff - relating to hardware and enterprise software questions -maintaining a case response history within the CU help desk system.
7. Maintains PC based software library and license agreements.
8. Create / maintain applicable documentation on procedures, network topology, and other topics related, but not limited to the responsibilities stated here.
9. Provides 24 x 7 support for production systems on an as-needed basis.
10. Performs other duties as assigned by supervisor or manager.

Required Qualifications

• Requires 3 to 5 years prior experience supporting PCs, desktop peripherals, desktop software applications, internet access and browsers, and network access administration.
• Requires 1 to 2 years prior experience supporting network configuration and design.
• Knowledge of Windows, Active Directory, and Microsoft Office software, including Office 365, Exchange, and Outlook email applications, is a must.
• Strong knowledge of business phone systems and VoIP phones is also required.
• Familiarity with spam blocking, web filtering, anti-virus, and malware prevention software applications preferred.
• Will be required to adapt to a constantly changing and evolving network and software environment.
• Open minded attitude and shows initiative.
• Strong technical aptitude and organizational ability.
• Requires application of sound decision-making principles, logical thinking, problem resolution, good judgment and analysis; concentration; attention to detail; flexibility.
• Able to handle multiple projects by prioritizing projects and meeting deadlines
• Able to work well with other staff and 3rd party vendors.
• Able to work in stressful and pressure filled situations.
• Knowledge of the Microsoft Windows PC operating system, networking architecture and concepts, Active Directory and file access rights and restrictions.
• Requires valid driver's license, and to be able to travel by personal vehicle between credit union branch locations.
• Must be able to communicate clearly in person, over the phone, and in writing.
• Ability to establish effective working relationships with staff and other organizations.

Physical Requirements

• Occasional lifting, carrying, pushing, and pulling of items generally weighing up to 40 pounds, however at times larger/heavier items.
• Sitting for extended periods of time.

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members, and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.