Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.

About ThreatDown

ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, intuitive, and built for lean IT teams that need speed without complexity. At ThreatDown, you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you.

ThreatDown is looking for...

A strategic and execution-focused Customer Marketing Manager to drive retention, engagement, and expansion initiatives across our customer base. This role is dedicated to supporting our retention business with targeted lifecycle programs that increase product adoption, strengthen engagement, improve renewal outcomes, and drive upsell and cross-sell opportunities.

This role partners closely with Retention, Account Management, and Customer Success teams to build cohesive lifecycle strategies that drive onboarding success, product utilization, expansion readiness, renewal performance, and long-term customer growth.

The ideal candidate is data-driven, customer-obsessed, and experienced in building scalable lifecycle marketing programs in a B2B SaaS environment with a strong understanding of retention and expansion motions.

Compensation: $110 - 120K Annually

What You Will Do:

• Own the customer lifecycle marketing strategy across all stages – including adoption, expansion, renewal, up-sell and advocacy opportunities.
• Develop and execute targeted retention-driving initiatives, including automated journeys, feature adoption campaigns, renewal reminder programs, and re-engagement efforts.
• Design and implement upsell and cross-sell campaigns, leveraging usage data, customer segmentation, and expansion triggers.
• Identify expansion opportunities based on product utilization, account growth signals, and lifecycle stage, and build targeted campaigns to support add-on, upgrade, and multi-product adoption.
• Partner closely with Retention, Account Management, and Customer Success teams to align messaging, timing, and touchpoints across the full customer journey.
• Support renewal and expansion campaigns with coordinated multi-channel communications (email, in-app messaging, webinars, customer events, sales enablement content).
• Collaborate with Product Marketing to translate new releases, add-ons, and premium features into customer-facing campaigns that drive adoption and revenue growth.
• Create customer-facing assets such as playbooks, enablement guides, use-case content, webinars, and educational resources to increase product engagement and support expansion conversations.
• Develop and manage customer advocacy initiatives in partnership with Customer Success (case studies, testimonials, reviews, referral programs).
• Track and report on lifecycle performance metrics, campaign effectiveness, renewal influence, expansion pipeline contribution, and customer engagement trends.
• Continuously optimize segmentation, messaging, and timing based on performance data and feedback from Customer Success and Retention teams.

Skills You'll Need to Have:

• 4–8+ years of B2B SaaS marketing experience, with strong emphasis on customer marketing, lifecycle marketing, retention, or growth marketing.
• Proven experience building onboarding, adoption, renewal, and expansion (upsell/cross-sell) campaigns that influence revenue retention metrics.
• Strong understanding of SaaS retention and expansion drivers including product usage, engagement scoring, churn signals, and expansion triggers.
• Experience collaborating cross-functionally with Customer Success, Account Management, Sales, Product Marketing, and Revenue Operations teams.
• Hands-on experience with marketing automation platforms, CRM systems, and customer engagement tools.
• Strong analytical skills with the ability to translate customer data into actionable lifecycle and expansion strategies.
• Excellent written communication skills with the ability to create clear, value-driven messaging for existing customers.
• Ability to manage multiple lifecycle and expansion programs simultaneously in a fast-paced environment.
• Experience in cybersecurity, IT, or technical B2B SaaS environments is a plus.
• Bachelor’s degree preferred or equivalent work experience.

Perks & Benefit:

• Comprehensive medical, dental, and vision insurance coverage 

• Employee Referral Bonus Program   

• Wellness programs    

• 401k and employer matching for (US Employees) 

• Comprehensive Time Off policy 

• An opportunity to do something great for yourself and the world! 

(Benefits and Perks subject to change by country/region) 

Legal Language: 

(US Employees Only)

Applicants have rights under the Federal Employment Laws: 

• Employee Polygraph Protection Act   

• Know Your Rights: Discrimination is Illegal   

• Family and Medical Leave Act (FMLA) 

This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. 

Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.