About Mapped
Mapped is an AI-powered data platform for commercial and industrial spaces. It helps property owners, facility operators, and solution providers rapidly access real-time data from building systems, sensors, devices, and vendor APIs by automating data discovery, extraction, and normalization. Mapped uses machine learning to abstract the complexities of data integration, creating an independent data layer based on an open-source data model.
About the role
- We are seeking a strategic and technically adept Solutions Engineer to join our team. In this role, you will work closely with customers to identify and implement the most effective solutions for their needs, ensuring successful deployments that can be scaled and replicated for future use. Your insights and technical expertise will directly inform our internal and external documentation, marketing materials, and use case development.
- You will play a key role in bridging technical solutions with business outcomes, participating in deployment discussions, presales demos, and technical marketing activities such as conferences and industry events. This is a highly collaborative position, ideal for someone who enjoys both hands-on technical problem-solving and customer-facing interactions.
What you'll do
- Customer Solutions & Deployment Support:
- Collaborate with customers during deployment discussions to identify requirements and define solutions for successful project outcomes.
- Analyze existing deployments to extract best practices and repeatable solutions for future implementations.
- Develop technical use cases and reference architectures based on successful deployments.
- Documentation & Knowledge Sharing:
- Contribute to internal and external documentation to support repeatable deployment models.
- Improve and expand technical guides, playbooks, and solution templates based on real-world experiences.
- Collaborate with the product and engineering teams to ensure solutions are well-documented and easily adoptable.
- Presales & Technical Marketing:
- Conduct presales technical demonstrations and proof-of-concept (PoC) sessions for prospective customers.
- Act as a technical subject matter expert during customer calls, webinars, and product presentations.
- Represent Mapped at conferences, trade shows, and industry events, showcasing our technology and solutions.
Qualifications
- Education: Bachelor’s degree or equivalent experience in a technical field (e.g., Computer Science, Engineering, Information Systems, or a related discipline).
- Experience: Previous experience in a Solutions Engineering, Sales Engineering, Technical Consulting, or similar role.
- Technical Skills: Strong understanding of IoT, APIs, data integrations, and cloud platforms. Experience with solution architectures and deployment best practices.
- Communication Skills: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences.
- Collaboration: Strong interpersonal skills with experience working cross-functionally with sales, engineering, and product teams.
- Problem-Solving: Analytical and strategic thinker, capable of diagnosing technical challenges and developing effective solutions.
- Adaptability: Ability to manage multiple projects simultaneously and pivot between technical deep-dives and customer-facing interactions.
Benefits
(Applicable for regular full-time roles based in the US)
- Fully distributed, flexible, remote working and competitive salary
- Medical, dental, vision, and 401(k) benefits
- Unlimited PTO + 10 company holidays
- Paid parental leave for both mothers and fathers
- Comprehensive on-the-job training and opportunities for professional growth
- Opportunities to participate in conferences and industry events as a technical expert
- Potential career advancement into roles such as Senior Solutions Engineer, Product Manager, or Technical Marketing Manager
Mapped is an equal opportunity employer that highly values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.