WHO WE ARE:

Maxwell, founded in 2015 by homebuyers frustrated with the mortgage process, has created a platform that streamlines and speeds up loan closings by over 45%. Our mission is to democratize mortgages by making them more accessible and efficient, reducing stress for borrowers and helping lenders stay compliant.

We are committed to a supportive, diverse, and inclusive culture, living our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" to promote equality and financial empowerment. Intrigued? Say hello!

JOB SUMMARY:

The QC Credit Team Lead focuses on performance management, quality metrics, escalations, and proactive training for QC team; while working to adhere to internal controls to reduce errors and customer complaints.

WHAT YOU'LL BE DOING:

● Executes operational directives and strategy while supporting client delivery SLAs.

● Collaborates with Pipeline Supervisor on daily production and pipeline and work on forecasting staffing moves to outstanding projects to eliminate any down time.

● Responsible for the audits and training from the examination of loan reviews completed by DD Credit QC and Underwriting team.

● Provide real time feedback pertaining to errors and determining corrective actions.

● Provide procedures and prepare job aids, as required, and address issues that may hinder accuracy, timeliness and or deadlines.

● Identify trends of errors and escalate to management.

● Assists with loan review system testing and enhancement.

● Acts as a subject matter expert on DD credit reviews, assisting with problem solving, issue resolution and loan review guidance.

● Maintains a high level of confidentiality to protect privacy rights.

● Adheres to internal controls to reduce errors and customer complaints.

● Provides coaching, training, and development to staff to ensure company and department goals and key performance indicators (KPIs) are met.

● Assist in providing guidance on daily matters, such as, questions regarding Underwriting Guidelines and policies and procedures.

● May perform Credit QC reviews on loans in the pipeline, as needed

● May perform any other job-related duties requested by supervisor or leadership

SUPERVISORY RESPONSIBILITIES:

● Supervise the DD credit QC team.

● Responsible the examination of loan reviews completed by DD Credit QC/UW team and developing training for areas of opportunity

● Provide real time feedback pertaining to errors and determining corrective actions.

● Participates in the recruiting, interviewing, and training of new staff.

● Oversees the daily workflow of the department.

● Provides constructive and timely performance evaluations.

SKILLS & ABILITIES:

●        Understands the credit rating agency requirements, grading and condition clearing processes.

●        Knowledge of USPAP standards, supplemental valuation products and reconciliation.

●        Ability to produce underwriting reports, analyze results, identify issues, and take corrective actions

●        Strong leadership skills with the ability and experience to manage people.

●        Effectiveness as a team player.

●        Ability to produce quality work and solve problems strategically.

●        Strong analytical and organizational skills.

RELEVANT EXPERIENCE:

●        Minimum 5-7 years mortgage underwriting and mortgage quality control within the origination or diligence space.

●        Minimum 2+ years supervisory experience with emphasis on non-agency underwriting and QC desired.

●       Experience in second level reviews; escalations and performance management required

●        Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).

●        Previous experience with mortgage due diligence software: LauraMac

WHAT WE OFFER YOU

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion-dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental, and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black
and white:

Competitive pay and equity in a fast-growing, venture-backed company

Inclusive, employee-first culture

Robust benefits including 401(k), premium health plans, and FSA/HSA options for tax-free medical spending.

Flexible PTO plus 11 holidays and 2 floating days for personal or cultural observances.

Two paid volunteer days each year to support causes you care about.

Compensation: $45/hr

OUR APPLICATION PROCESS

At Maxwell, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Maxwell is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by
law.