About MyndBridge (formerly MusicBreeds)

MyndBridge is a workforce development and education organization committed to bridging opportunity gaps for individuals facing systemic barriers to employment and economic mobility. Through career training, credential pathways, supportive services, and community partnerships, MyndBridge delivers programs that connect talent to opportunity while maintaining strong standards of compliance, accountability, and participant-centered design.

Position Summary

The Quality, Outreach & Programming Coordinator is responsible for supporting high-quality workforce program delivery through effective outreach, participant engagement, scheduling coordination, and continuous quality monitoring. This role serves as a key execution and feedback function within the Workforce Development team, ensuring programs are accessible, well-attended, responsive to participant needs, and aligned with organizational standards.

This position does not have supervisory authority and operates as a specialist/coordinator role focused on operational excellence, community engagement, and participant experience.

Core Responsibilities

Program Coordination & Execution

• Coordinate workforce program schedules, calendars, and session logistics across cohorts and rotations
• Support onboarding, orientation, and participant flow in collaboration with the Workforce Development Manager
• Ensure program sessions are properly staffed, prepared, and communicated to participants

Outreach & Recruitment Support

• Conduct outreach to community-based organizations, schools, referral partners, and workforce pipelines
• Support recruitment efforts through information sessions, tabling, digital outreach, and follow-ups
• Assist with intake coordination, eligibility documentation tracking, and enrollment confirmations

Participant Engagement & Retention

• Maintain regular communication with participants to support attendance and engagement
• Track participation trends and flag retention risks or attendance concerns
• Provide participant-facing support to address barriers and escalate issues as appropriate

Quality Assurance & Continuous Improvement

• Monitor participant experience and program delivery quality across workforce offerings
• Collect informal feedback, surveys, and qualitative insights from participants and partners
• Identify trends, gaps, or operational issues and communicate findings to leadership
• Support continuous improvement initiatives related to program design, delivery, and engagement

Documentation & Reporting Support

• Maintain accurate outreach, enrollment, and participation records
• Support internal reporting needs related to recruitment, engagement, and program quality
• Ensure documentation aligns with internal standards and grant-related requirements

Key Skills & Competencies

• Strong organizational and time management skills
• Excellent interpersonal and communication abilities
• Community engagement and relationship-building aptitude
• Participant-centered mindset with attention to equity and access
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving orientation with strong follow-through
• Professional discretion and reliability

Required Qualifications

• Associate’s or Bachelor’s degree preferred (Human Services, Education, Communications, or related field)
• Experience in program coordination, workforce development, youth services, or community outreach
• Strong written and verbal communication skills
• Experience working with diverse populations and community partners
• Comfort working in structured programs with attendance, scheduling, and reporting requirements

Preferred Qualifications

• Experience supporting workforce development or grant-funded programs
• Familiarity with participant tracking systems or case management tools
• Experience supporting recruitment pipelines or referral-based enrollment
• Understanding of program quality monitoring or continuous improvement processes