About MCIM

MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard. 

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

Overview
Fulcrum Collaborations is seeking a highly capable and motivated Business Consultant to
join our Strategic Services team. This role serves as both a strategic consultant and
field-facing partner, with responsibility for identifying opportunities, delivering operational
audits, and shaping solutions for current and prospective data center clients.

The ideal candidate will have a strong foundation in critical facility operations, asset
management systems, and technology-enabled transformation. You will lead the evaluation
and optimization of the MCIM platform while directly supporting workshops, audits, and
client engagements aimed at reducing risk and modernizing operations.

This is an ideal role for a mid-level professional who enjoys working across both strategy
and execution—and who is looking to grow into a thought leader in mission-critical systems
and digital enablement.

Key Responsibilities
Strategic Consulting & System Optimization
● Conduct comprehensive assessments of asset management, maintenance, and
operational workflows across data center environments.
● Identify business and technical requirements including lifecycle tracking, maintenance
programs, work order systems, and reporting.
● Develop MCIM strategies aligned with client goals, compliance standards (e.g., Uptime
Institute, ISO, SOC), and best practices.
● Create execution roadmaps with timelines, milestones, resource plans, and change
management strategies.
● Support platform configuration reviews and system optimization efforts.
● Advise on system design including asset hierarchies, naming conventions, and data
classification structures.
● Conduct industry research and competitor analysis to identify potential client pain
points and position MCIM as a solution.
● Assist in lead generation by identifying opportunities for new business based on
observed operational trends.

Engagement Delivery & Client Support
● Facilitate and support delivery of Problem Worth Solving (PWS) Workshops with data
center operators.
● Deliver Level 2 (problem-solving) and Level 3 (operational performance assessment)
workshops to both prospective and current clients.
● Support the end-to-end execution of Operational Audits—covering pre-audit planning,
data collection, analysis, and post-audit reporting.
● Translate operational findings into structured deliverables such as audit reports,
recommendation decks, and improvement roadmaps.
● Act as a liaison between technical findings and business implications, helping clients
understand how MCIM can improve their outcomes.
● Present professional-level findings and proposals to executives and decision-makers.

Platform Documentation & Enablement
● Use the MCIM platform to capture audit findings, workshop notes, and customer
feedback.
● Assist in structuring MCIM data outputs for executive reporting and strategic
dashboards.
● Help design and implement audit templates, question libraries, SOPs, and knowledge
artifacts.
● Translate audit results into polished presentations and reports tailored to client
stakeholders.
● Coordinate post-audit follow-up, including MCIM-based recommendations.

Sales Enablement & Lead Generation
● Identify prospective clients by researching data center operational challenges that align
with MCIM capabilities.
● Prepare insights and strategic observations to assist Sales in account targeting and
messaging.
● Participate in pre-sales efforts by showcasing how MCIM addresses critical operational
gaps.

Integration, Data Migration & Quality Assurance
● Define integration requirements between MCIM and other systems (BMS, DCIM, ERP,
procurement).
● Collaborate with IT and vendors to enable data exchange and API workflows.
● Oversee data migration efforts, including validation, standardization, and accuracy
checks.

Training & Continuous Improvement
● Develop and deliver user training materials for Facilities, Operations, and Engineering
teams.
● Track performance through defined KPIs, usage metrics, and compliance indicators.

● Support continuous improvement by analyzing stakeholder feedback and platform
performance.

Qualifications
Experience
● 4+ years in consulting, operations, or technical program delivery.
● Implementation consultant or solutions consultant background strongly preferred.
● Familiarity with CMMS, BMS, or asset management platforms.
● Experience conducting audits, assessments, or structured client engagements preferred.

Knowledge
● Understanding of data center workflows, systems (BMS, CMMS, DCIM), and stakeholder
roles (e.g., operations, engineering, IT).

Skills
● Strong project planning, systems thinking, and technical writing abilities.
● Proficiency in Excel, PowerPoint, and cloud collaboration tools (Google Workspace,
Salesforce, etc.).
● Ability to synthesize complex systems into client-friendly deliverables and
recommendations.
● Excellent verbal communication and presentation skills.

Mindset & Attributes
● Strategic thinker with the ability to execute detailed tasks and deliverables.
● Self-starter with strong ownership and a collaborative approach.
● Curious, analytical, and committed to continuous learning and improvement.
● Comfortable navigating both strategic and tactical conversations.
● Able to operate independently and manage ambiguity in early-stage initiatives.