About MCIM

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

Job Summary

The Salesforce Business Analyst will play a critical role in the development and growth of the MCIM (Mission-Critical Information Management) platform. You will work closely with stakeholders to gather business requirements, translate them into Salesforce solutions, and ensure quality delivery of the highest priorities. Your role will involve analyzing existing workflows, enabling new feature development of the MCIM product, and helping customers realize the value of new features.

MCIM is fast becoming the leader in data center management. With three of the top four global data center colocation companies and eight of the top ten global banks as customers, MCIM is the emerging standard for data center operations excellence. You will play a critical role in defining the strategic capabilities, prioritization, and roadmap for the MCIM platform and modules, which encompass unified elements of Enterprise Asset Management (EAM), Computerized Maintenance Management System (CMMS), Data Center Infrastructure Management (DCIM), IT Service Management (ITSM), and IT Asset Management (ITAM).

Key Responsibilities

• Collaborate with internal teams to gather business requirements and translate them into Salesforce-aligned requirements within the MCIM application.

• Facilitate feature delivery including gathering requirements, user story writing, supporting technical design, and resolving issues during delivery

• Monitor the impact of features on customers with an eye for improvements that help customers achieve the full value of the product

• Support the development of prototypes that allow our team to validate key customer requirements ahead of building a complete product

• Provide training, support, and documentation to enable Sales & Services teams to serve our customers

• Stay up-to-date with the latest Salesforce features, releases, and AppExchange tools that could benefit MCIM products.

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.

• 3+ years of experience as a Salesforce Business Analyst, Implementation Manager, or Administrator.

• Experience (2+ years) with gathering requirements or supporting customers of a Salesforce AppExchange application

• Experience with MCIM or other asset and infrastructure management systems is highly desirable.

• Salesforce Business Analyst certification strongly preferred; Salesforce Advanced Administrator or Platform App Builder certifications are a plus.  

• Strong analytical, communication, and problem-solving skills.

• Proven experience with Agile/Scrum methodologies and managing multiple work streams.

• Ability to work collaboratively with technical and non-technical teams to drive project success.

• (Preferred) Familiarity with business processes within the mission-critical infrastructure sector.