About MCIM

MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard. 

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

We're looking for an IT Administrator to join as the second member of our IT team. You'll work

alongside our IT & InfoSec Manager and take ownership of day-to-day IT operations, managing

MCIM’s internal IT infrastructure, supporting employees across all systems and devices, and

transitioning the organization from an outsourced IT provider to a fully internally managed

environment. This individual will lead the deployment and administration of device management,

endpoint security, cloud systems, and networking tools while providing Tier 1 and Tier 2

support. The ideal candidate will have experience in mixed Windows and Mac environments, a

strong troubleshooting mindset, and the ability to independently implement scalable IT systems

and security best practices.

This isn't a "reset passwords and close tickets" role. You'll have real ownership over our

endpoint fleet, employee lifecycle processes, and IT tooling. You'll be the go-to person for

keeping our team productive and our systems running smoothly, while contributing to our ISO

27001 and SOC 2 compliance efforts.

Job Responsibilities

● Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all

systems and applications.

● Manage onboarding, provisioning, and offboarding processes, ensuring timely access

setup and termination in accordance with internal SLAs.

● Administer and maintain Windows and Mac devices, ensuring security compliance and

patch management.

● Manage and deploy RMM / IT Asset Management (ITAM) platforms.

● Implement and manage Endpoint Detection & Response (EDR) and Security Information

& Event Management (SIEM) systems.

● Transition IT operations from an outsourced MSP model to internally managed

platforms.

● Configure dashboards, policies, and monitoring tools aligned with company security and

compliance requirements.

● Administer cloud applications including Google Workspace, Microsoft 365, Atlassian

(Jira/Confluence), Slack, Monday.com, and other SaaS tools.

● Manage user access controls, permissions, and integrations across cloud systems.

● Maintain and support networking equipment and configurations, including VPN, firewall,

and NAT (Cisco preferred).

● Support system integrations and build automations between cloud applications where

applicable.

● Document IT processes, systems configurations, and internal best practices.

Qualifications

● 3–4+ years of experience in IT Administration, Systems Administration, or similar

technical support roles.

● Experience supporting mixed Windows and Mac environments.

● Experience supporting both in-office and remote employees.

● Experience working in an organization of 20–150 employees or within an IT MSP

environment.

● Hands-on experience with RMM and IT asset management platforms.

● Experience with cloud application management including Google Workspace, Microsoft

365, and other SaaS platforms.

● Working knowledge of networking fundamentals including VPN, firewall, and NAT.

● Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus:

experience with AWS EC2.

● Strong troubleshooting and problem-solving skills.

● Ability to deploy and implement technical tools, not just manage existing systems.

● Strong communication and interpersonal skills with a customer-support mindset.

● Self-motivated with the ability to work independently.

● Associate’s Degree in IT Management, Computer Information Systems, or related field

preferred.

● CompTIA A+ and/or Network+ certifications preferred.

Why Join MCIM?

● Impact – Build and shape IT infrastructure from the ground up

● Growth – Join a company entering an exciting new stage of expansion. Scale with us!

● Ownership – Operate with autonomy and influence key operational systems

● Collaboration – Work within a tight-knit, highly collaborative team