About Medallion

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $85M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, and Salesforce Ventures, we’re on a mission to transform healthcare at scale.

About the role

We are seeking a Team Leader – Licensing to oversee a group of licensing associates, ensuring efficient workflows, regulatory compliance, and high-quality service delivery. This role requires a hands-on leader with expertise in medical licensing and a passion for mentoring and guiding teams toward success.

Work Location & Mode:

This role is based in Hyderabad and requires the candidate to work from the office.

What you'll do

• Team Supervision & Coaching:
• • Oversee daily tasks of licensing associates and ensure productivity and accuracy.
  • Conduct regular check-ins, coaching sessions, and performance reviews.
  • Provide clear work direction and priorities to maintain an organized workflow.
• Operational Efficiency & Compliance:
• • Ensure that all licensing applications are processed accurately and on time.
  • Monitor team SLA performance, quality scores, and compliance metrics.
  • Step in as needed to assist with licensing applications and resolve issues.
• Stakeholder & Provider Communication:
• • Respond to provider inquiries with professionalism and clarity.
  • Escalate complex licensing issues to Managers or Senior Leadership when necessary.
  • Maintain accurate documentation of team performance and licensing updates.
• Process Improvement & Training:
• • Identify opportunities for process improvements and efficiency gains.
  • Train new team members, as and when needed, on licensing workflows and best practices.

Qualifications

• 3+ years of experience in medical licensing.
• 1+ years of experience in a leadership or supervisory role.
• Knowledge of state medical board requirements, IMLC, and NLC.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple licensing requests simultaneously