Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact.

OVERVIEW

Member Access Processing is seeking a diligent and detail-oriented individual to join our Operations team as a Director of Fraud Strategy. This role involves overseeing the Fraud department, staying current with the Visa DPS Fraud Product roadmap, and implementing risk solutions with key stakeholders. The Fraud Strategy Director will implement and oversee best practices for risk mitigation, present fraud product offerings to clients and internal MAP colleagues and evaluate clients’ fraud strategies using Visa DPS products and analytical tools. The Fraud Strategy Director will analyze payment fraud trends, develop mitigation strategies, and deploy creative solutions to manage client fraud losses and support business growth. Additionally, the Director will manage, support and back-up the Risk Analyst, providing insights into fraud vulnerabilities and countermeasure opportunities. This role focuses on continuously optimizing fraud mitigation controls, measuring fraud performance, and designing solutions to fraud risk challenges through existing controls, new tools, and alternative data.

ROLE AND RESPONSIBILITIES

• Lead and oversee the daily operations of Member Access Processing’s Fraud Department, ensuring all department objectives, initiatives, and metrics are met or exceeded.
• Develop, supervise, and retain key talent. Ensure individuals have the skills, product knowledge, and tools needed for fraud mitigation efforts.
• Promote MAP Core Values and a positive team environment.
• Develop and publish best practices tailored to client configurations, ensuring both new and existing clients are optimally set up. Collaborate internally with other departments to guarantee seamless implementation and support.
• Keep abreast of all current Visa and Visa DPS fraud products, ensuring the Fraud Department and clients are well-informed about these products and understand when and how to use them effectively.
• Continuously develop and implement fraud awareness education, prevention, best practices, detection, and response programs for all MAP clients. Conduct webinars for MAP clients, creating and delivering fraud products and strategy presentations. Tailor each presentation to client configurations, best practices, and recommended tools and strategies. Demonstrate comfort and proficiency in delivering virtual presentations to diverse audiences, ensuring clear communication and engagement.
• Analyze fraud and dispute trends to make strategic client recommendations, leveraging knowledge of Dispute Processing offerings to identify and address client education opportunities.
• Build relationships by establishing trust, confidence, and credibility with senior leaders, executives, and other stakeholders. Maintain productive partnerships with key business areas to ensure comprehensive and fit-for-purpose strategies.
• This role requires flexibility in working hours and collaborating effectively under pressure in a team setting.
• Utilize programming for fraud detection and intelligence activities across various tools and data elements which analyze and identify fraudulent activities and transactions across various channels and ensure proper mitigation efforts are taken on any significant intelligence leads related to those findings.
• Analyze available datasets to identify trends and patterns, detect anomalies, and implement rule strategies to mitigate future fraud losses.
• Transform data into actionable information for decision makers to minimize cardholder and portfolio impact, including low false positive rates.
• Conduct application cross channel analysis to detect and alert multi-threat attacks.
• Support fraud analytics data standards and offer recommendations for current and future needs.
• Develop and deliver high quality actionable intelligence products based on all source data.
• Lead, support, and back-up the Risk Analyst in various tasks including:
• • Aiding in the early identification of common points of purchase through intelligence and compromised payment card reporting.
  • Perform client-specific analysis on portfolio data, including customer demographics, activity, spend levels, behavioral scores, and financial information.
  • Utilize Visa Data Manager and other tools to leverage data and analytic capabilities, along with industry expertise, to develop, standardize, and implement fraud rules for MAP.
  • Provide on-call consultation support to MAP clients, including those in rural areas. o Deliver monthly fraud performance reviews to MAP clients.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in computer science, computer engineering, cybersecurity, or related discipline preferred.
• Analytical professional with a minimum of five (5) years of experience in risk management and/or financial crimes compliance, with a focus on fraud prevention, detection, and investigations.
• Strong understanding of payment fraud (debit/credit card, enumeration) and other fraud types (e.g., identity theft, account takeover, etc.) and the tools/methods used to perpetrate them.
• Working knowledge of analytics programming such as: Python, SQL, Tableau, Power BI, etc.
• Proficient understanding and knowledge of financial service industry, preferably credit unions and payments industry.
• Knowledge of transactions, system processing, and overall transaction processing.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids; ability to communicate effectively with both technical and non-technical audiences.
• Ability to work independently and in a team setting, solve problems, and effectively communicate with clients, vendors, and staff.

PREFERRED SKILLS

• Familiarity with Visa DPS products and applications preferred.
• Certified Fraud Examiner (CFE) preferred.
• Demonstrated experience in building and leading a fraud detection and investigations team.
• Proven ability to translate business/customer questions and problems into working hypotheses.
• Exceptional analytical skills.
• Demonstrated self-starter with proven ability to execute work with minimal supervision.
• Ability to exercise discretion, maintain confidentiality of materials, and good judgement.