Founded in 1873, Menlo Church has a rich history of serving the spiritual needs of our community and is a vibrant spiritual and social center in Menlo Park. Our journey has led us to expand across the Bay Area, with campuses in San Mateo, Mountain View, San Jose, and Saratoga.
Menlo’s mission is to bring hope to everyone by living out our identity in Christ every day. As we navigate the unique challenges of today’s culture, we are committed to being an endearing gospel presence in a region where many are skeptical. With a talented & dedicated staff, we envision a Bay Area that awakens to the freedom found in Christ, through meaningful and practical support.
Join us as we strive to equip our community to bring the gospel into every aspect of life. Together, we can make a lasting impact in the Bay Area and beyond.
Position Summary
Essential Functions
Provide general overall facility management services, including continuous monitoring of office/facility
Address with client inquiries and concerns ensuring timely and quality issue resolution and service delivery. Ensure each task is complete to customer satisfaction
Assist Director of Facilities with responding to all facility inquiries and complaints, assess problems and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repairs of equipment
Follow protocol for effective building-specific maintenance and safety procedures
Maintain on-going communication with contractors, client, and team
Assist with site inspection within the assigned building portfolio
Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
Report on open and closed work orders and check the status of open work orders with the assigned party
Request, review, and submit work orders, bids, and proposals from vendors
Verify final invoice pricing and process payments in a timely manner
Assist in the monitoring and assessment of vendor performance
Assist with training team on work orders and billing procedures and EHS
Manage service and performance of vendors and landlords for timely completion of jobs
Create and record appropriate written communication between all parties
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
Coordinate special events in support of client
Assist with measuring and reporting key performance indicators against service level agreements (KPIs)
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
Qualifications
Required Education and Experience
BA/BS
3-5 years of relevant experience
Maintain a valid California driver’s license
Required Education and Experience
Maintain a valid California driver’s license
Menlo Church Spiritual Requirements
Must have an intimate, personal relationship with Jesus Christ
Must be a committed disciple of Christ and committed to serving God and the body of Christ at Menlo Church in attendance, labs, and life groups.
Must have compatible theology in alignment with ECO essential tenets
Must be pursuing or active in a community of believers who can speak truth into your life
Physical Demands
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting may be required.
Regular, predictable attendance is required to meet with the public and team as business demands dictate.
Work Environment
Moderate Noice (i.e., business office with computers, phones, and printers, light traffic).
Ability to work in a confined area.
Ability to work with all team members during Sunday services and all staff meetings
Ability to sit at a computer terminal or desk for extended periods.
The pay range for this role is:
25 - 34 USD per hour (Exact compensation may vary based on skills & experience.)
Operations
Menlo Park, CA
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