Inktavo + OrderMyGear

Inktavo and OrderMyGear (OMG) have joined forces to modernize how the apparel and promotional product decoration industry does business. Since the early 2000s, our combined platforms have provided a better way for thousands of distributors, decorators, and team dealers to sell branded merchandise across channels. Today, we are the market-leading technology shaping the future of group online commerce.

By joining our team, you’ll play a pivotal role in this rapidly changing industry as we scale our platforms and improve the eCommerce experience for our clients and their customers.

Support @ MergeCo

The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.

Day in the Life

• Manage large amounts of incoming calls and emails
• Handle customer concerns and provide appropriate solutions
• Identify and assess customer needs to achieve a high level of satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Work on other service-related projects as they arise

Must Haves

• 2+ years experience in a customer support role
• Excellent ability to clearly communicate through phone and email
• High attention to detail with research and investigative skills 
• Ability to multitask 
• Able and willing to work 8 AM - 5 PM CT Monday through Friday 
• Experience with Mac Operating systems, internet services, browser functions and basic software applications 
• SaaS experience a plus
• eCommerce experience a plus

A Few of the Perks

• Competitive benefits
• Unlimited PTO
• Remote work available for U.S.-based candidates
• 401(k) with employer match
• Paid parental leave
• In-office benefits for those local to Dallas, TX:
• • Catered lunches 
  • Casual office atmosphere & located in the Design District
  • Fully stocked kitchen