About MessageGears:

MessageGears, a leading customer marketing platform that bridges on-premises software with cloud-based scalability, is seeking an Account Director - Expansion to maximize growth within our enterprise client base. This role is dedicated to driving revenue expansion by building deep relationships, identifying new opportunities within existing accounts, and ensuring our customers fully realize the value of MessageGears across their organizations.

Job Summary:
The ideal candidate will combine strong commercial instincts with consultative skills to uncover new use cases, multi-thread relationships, and position MessageGears as a long-term strategic partner. This role demands collaboration across Customer Success, Solution Consulting, and Product to expand ARR and increase adoption across multiple lines of business.

Key Responsibilities

• Expansion Strategy & Execution: Own and execute account plans to drive cross-sell and multi-product adoption across assigned accounts.
• Executive Relationship Building: Build trusted partnerships with senior stakeholders (CIOs, CMOs, data leaders) to align MessageGears solutions with strategic business objectives.
• Commercial Growth: Meet or exceed revenue targets through expansion opportunities, which will help protect the high retention rates 
• Discovery & Opportunity Identification: Partner with Customer Success and Solution Consulting to uncover customer pain points, new use cases, and growth opportunities.
• Internal & External Orchestration: Lead cross-functional collaboration with internal teams and align with client stakeholders to advance expansion initiatives.
• Account Planning & Forecasting: Maintain detailed account plans, forecast expansion pipeline, and report on progress to executive leadership.
• Customer Evangelism: Represent MessageGears at executive business reviews, industry events, and customer forums to reinforce our value and thought leadership.

Qualifications

• 7–10 years of experience in enterprise account management, account director, or customer growth roles within SaaS, preferably in marketing technology.
• Proven track record of expansion revenue growth in complex enterprise accounts (multi-product, multi-LOB).
• Strong consultative selling skills with the ability to uncover business needs and translate them into commercial outcomes.
• Skilled at managing VP+ relationships and navigating complex organizational structures.
• Experience collaborating with technical teams (CSMs, Solution Consultants, Product) to deliver customer outcomes.
• Industry knowledge in Customer Data Platforms, ESPs, Push & SMS, and enterprise marketing ecosystems preferred.
• Proven experience partnering with Customer Success organizations to drive adoption, identify growth opportunities, and convert customer outcomes into measurable revenue expansion.

Why MessageGears?

At MessageGears, you’ll join a high-growth SaaS company redefining how enterprises activate and engage with customer data. You’ll have the opportunity to drive material impact in some of the world’s largest brands while working in a collaborative, customer-first environment.