About Mills Properties

Mills Properties is an award-winning property management company with 32 communities located throughout St. Louis, and Columbia, MO – and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment.

Mills Properties Core Values:

• Act Like an Owner

• Find a Better Way

• Go the Extra Mile

• Pay it Forward

• Achieve Together

We invest heavily in our team members with our Total Rewards Package.

Our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule

• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only

• Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program

• Retirement Contributions – 401(k) employer sponsored plan and contributions

• Health Savings Account (HSA) – Employer contributions

• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year)

• Paid Holidays – Thirteen paid holidays per year

• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans

• Discounts – 20% housing discount (*select communities)

• Pet Insurance - Discounted options

• Team Member Assistance Fund – For team member qualifying events when criteria is met

• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached

• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members

• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts

About the role

We are looking for a high-energy sales professional who can create positive first impressions for potential residents by matching their needs with the ideal apartment home. You will cultivate the resident experience by building lasting relationships, anticipating needs, and exceeding expectations to deliver exceptional experiences.

Pay is based on experience — starting pay is $18/hr.

How you will be successful

• Own the leasing process from introduction to move-in. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria and determining eligibility based on established standards. In addition, following up with prospects, closing the sale, completing lease documents, and inspecting units to ensure a great move-in experience.

• Own the renewal process from move-in through renewal. This includes providing ongoing communication, excellent resident relations, and timely processing of renewals.

• Utilize creative marketing and social media strategies to increase qualified property traffic and improve closing ratios.

• Inspect units for market readiness prior to showings and move-ins; resolve issues with the appropriate parties.

• Demonstrate strong attention to detail when preparing lease documents, resident files, applications for approval, security deposits, rent payments, and other bookkeeping tasks.

• Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns.

• Assist with planning, preparation, and execution of resident functions.

• Maintain accurate and in-depth knowledge of the property, other Mills properties, and local competitors.

• Assist with service requests, package collection, and property cleanliness.

• Maintain a professional and organized work environment.

• Embrace Mills Core Values, applying them to all areas of responsibility, and abide by Mills policies and procedures.

What you need

• High school diploma or GED required; college degree preferred

• Minimum two years’ experience in sales and/or customer service preferred

• NALP certification preferred but not required

• Strong negotiating, interpersonal, written, and compelling verbal communication skills

• Valid driver’s license preferred

• Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended to be, and should not be construed as, an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.