About Mills Properties

Mills Properties is an award-winning property management company with 32 communities located throughout St. Louis, and Columbia, MO – and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment.

Mills Properties Core Values:

• Act Like an Owner
• Find a Better Way
• Go the Extra Mile
• Pay it Forward
• Achieve Together

We invest heavily in our team members and proud of our Total Rewards Package.

As a part-time team member, our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule

• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only

• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans

• Discounts – 20% housing discount (*select communities)

·         Pet Insurance - Discounted options

• Team Member Assistance Fund – For team member qualifying events when criteria is met

• Vacation Travel Incentive Program - travel/vacation voucher for team members when key tenure milestones are reached

• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts

About the role

The Concierge plays a vital role in ensuring residents and guests of the apartment building enjoy exceptional service, comfort, and convenience. This position is responsible for providing personalized assistance, managing requests, and maintaining a welcoming environment. Serving as the first point of contact for residents and visitors, the Concierge handles a variety of tasks, including managing deliveries and reservations, coordinating building services, and addressing resident inquiries.

Position Hours: Part time

Weekend shifts Sat/Sun from 7:00am-3:30pm plus occasional fill ins if available.

How you will be successful

• Warmly greet residents and guests as they enter the building.

• Answer phone calls courteously and route them to the appropriate team member as needed.

• Ensure amenities are in tour-ready condition prior to the leasing office opening each morning.

• Manage deliveries by documenting arrival information and notifying residents within 24 hours.

• Promptly report any safety concerns, hazardous conditions, or maintenance needs to management.

• Maintain positive communication with residents and provide excellent service through courteous and timely responses to their needs and concerns.

• Maintain organization and cleanliness of the work area.
• Assist with other tasks as assigned by the Property Manager.
• Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc.

• Embrace Mills Core Values and apply them to all areas of responsibility.

What you need

• High school diploma or GED preferred

• Valid driver’s license preferred

• Previous concierge or guest services experience preferred

• Reliable transportation

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended to be, and should not be construed as, an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.