About Mills Properties

Mills Properties is an award-winning property management company with 32 communities located throughout St. Louis, and Columbia, MO – and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment.

Mills Properties Core Values:

·         Act Like an Owner

·         Find a Better Way

·         Go the Extra Mile

·         Pay it Forward

·         Achieve Together

We invest heavily in our team members with our Total Rewards Package.

Our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule

• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only

• Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program

• Retirement Contributions – 401(k) employer sponsored plan and contributions

• Health Savings Account (HSA) – Employer contributions

• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year)

• Paid Holidays – Thirteen paid holidays per year

• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans

• Discounts – 20% housing discount (*select communities)

• Pet Insurance - Discounted options

• Team Member Assistance Fund – For team member qualifying events when criteria is met

• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached

• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members

• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts

About the role

We are looking for an experienced Property Manager with a people-centric mindset who will attract, develop, and retain a high-performing team through training, mentorship, and accountability. You will coach your team to achieve established goals and build lasting relationships with residents by anticipating their needs and exceeding their expectations, thereby creating exceptional experiences. Leveraging your strong financial acumen, you will manage a multi-million-dollar budget to ensure the preservation and profitability of the property.

Pay: based on experience and property size

How you will be successful

• Direct and oversee all aspects of the property’s operations, including processes, supervision, and coaching of team members.

• Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations.

• Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management. Maintain profitable operations by meeting KPIs and managing the property’s budgets.

• Partner with the marketing team to utilize creative marketing and social media strategies, thereby increasing qualified property traffic and improving closing ratios.

• Produce daily and weekly reports, send resident communications, and coordinate resident functions.

• Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed.

• Support the maintenance team by inspecting grounds for curb appeal, property safety and appearance, assisting with property cleanliness, picking up litter, and communicating service needs.

• Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns.

• Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market and competitors.

• Collaborate with the Construction/CapEx team regarding new developments and/or property rehabilitation projects.

• Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc.

• Embrace Mills values and apply them to all areas of responsibility.

What you need

• High school diploma or GED; college degree preferred

• Five years’ experience in multi-family property management or a similar field, including at least two years’ leasing experience

• Minimum of two years’ leadership experience

• CAM or RAM certification preferred, but not required

• Track record of budget management, including P&L and financial forecasting

• Demonstrated leadership and coaching skills, with the ability to mentor and develop others

• Strong negotiating, interpersonal, written, and compelling verbal communication skills

• Proven ability to maintain composure and solve problems with keen insight when faced with obstacles

• Valid driver’s license

• Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended to be, and should not be construed as, an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.