About Minga

At Minga, we're on a mission to revolutionize campus management for modern K-12 schools, creating an environment where students thrive, feel safe, and actively engage in their communities through our innovative platform. As a tight-knit and growing team based in the vibrant Innovation Center in downtown Kelowna, BC, we're seeking a dynamic individual to join us as we continue to expand. 

The Role

Let's cut to the chase - we're looking for a detail-oriented and tech-savvy IT Desktop Support Specialist with a focus on Apple devices to join our IT team. This role will be pivotal in managing, maintaining, and deploying Mac devices using Mosyle, ensuring adherence to best practices, and implementing cybersecurity policies as directed by the CTO. If this sounds like you, keep reading! If it's not quite your forte yet, master it and then consider applying in the future. 

This role is full time, Monday - Friday. We are a hybrid work environment with 3 days a week in the office (Monday, Tuesday, Thursday) with optional remote days (Wednesday, Friday). You will need to be located in the Kelowna area and be able to reliably commute into the office downtown Kelowna in the Innovation Center.

• Expected start date for this role is March 2025
• Salary Range for this position is $55,000 - $65,000 CAD annually

What You'll Do

As a vital member of the IT/Admin team, you'll play a key role as a Desktop Support Specialist owning the following areas

Desktop Support:

• Provide technical support for Mac devices, including troubleshooting hardware, software, and network-related issues.
• Install, configure, and maintain software applications and operating systems on Mac devices.
• Assist users with system updates, backups, and account recovery, onboarding/offboarding Google Workspace and Saas applications used throughout the company.
• Maintaining office meeting and conferencing rooms to ensure good working order.

Device lifecycle Management:

• Manage the deployment and lifecycle of Mac devices across the business..
• Monitor and maintain Mosyle configurations to support seamless IT operations.
• Manage the deployment and lifecycle of Mac devices using Mosyle.

Cybersecurity and Policy Implementation:

• Roll out and uphold cybersecurity policies and best practices as outlined by the CTO.
• Educate staff on proper device usage and security protocols.
• Monitor for and address security vulnerabilities or breaches promptly.

Best Practices:

• Develop and maintain documentation for IT processes, device management, and support procedures.
• Proactively identify and recommend improvements to current IT practices.
• Ensure compliance with organizational IT standards and best practices.

Collaboration and Communication:

• Work closely with the CTO and other departments to understand IT needs and implement solutions.
• Provide training and support to technical and non-technical end-users to enhance their experience in the company.
• Escalate unresolved issues when necessary.

Qualifications

• Education: Degree or certificates in IT, Computer Science, or a related field (or equivalent experience).
• Experience: 2-4 years in IT desktop support, with a strong focus on Mac devices.
• Technical Skills:
• • Proficiency in managing Mac devices and macOS.
  • Hands-on experience with Mosyle or similar MDM solutions.
  • Familiarity with cybersecurity principles and tools.
  • Basic networking knowledge and troubleshooting skills
  • Strong understanding of SSO and providers like Okta
• Soft Skills:
• • Strong problem-solving abilities and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Bonus points for:

• Certifications such as Apple Certified Support Professional (ACSP) or CompTIA IT Fundamentals+.
• Experience in deploying and managing endpoint security solutions such as ESET, Crowdstrike, etc
• Exceptional relationship-building skills
• Ability to enjoy life, have fun, and not take things too seriously

The Perks

Embrace the perks of a flexible, hybrid work environment (three days in the office), along with comprehensive health, dental, and vision care. Enjoy your well-deserved vacation days, holidays, and sick leave. Seize opportunities for professional development and training on the job. Our employees enjoy a more laid-back and enjoyable office environment (with snacks). Our team-building events, holiday parties, and social gatherings are the icing on the cake.

Join the Minga Movement!

Are you ready to embark on an exciting career journey with Minga? Apply now and become part of a team of professionals dedicated to creating positive change in K-12 education! If you aren't the ideal candidate, that's OK too! If you don't have the related experience we are looking for in some way but still think you'd be great, apply anyways and tell us why.