About Mission Underwriting Services

At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.

Purpose:

We’re seeking an experienced and forward-thinking HR Manager to join our team in London. This is an exciting remote opportunity for someone who thrives in a fast-paced, remote-first environment and is passionate about building and scaling modern people operations.

In this role, you’ll have the chance to make a tangible impact, leading day-to-day HR operations, driving strategic initiatives, and helping shape a people-first culture that aligns with our global business goals. You’ll own the full employee lifecycle, from onboarding through offboarding, while ensuring operational excellence in areas like payroll, compliance, and engagement.

Collaboration is at the heart of this role. The HR Manager reports to the Global Head of People & Culture based in the US, while working alongside colleagues across the UK, US, Switzerland, and other global locations, ensuring consistent HR practices that respect local employment laws and cultural nuances.

We’re looking for someone with deep HR operational expertise, a solid grasp of UK employment legislation, and a proactive, solutions-oriented approach. If you're a clear communicator who can juggle priorities with ease and enjoys driving meaningful change, we’d love to connect.

Essential Duties/Functions:

• Lead Daily HR Operations: Act as the go-to contact for employee inquiries, manage the HR inbox, and ensure smooth day-to-day operations.
• Develop Strategic People Initiatives: Design and deliver HR strategies that align with business goals and support sustainable growth.
• Partner with Leadership: Serve as a trusted advisor to senior leaders, offering insight and guidance on all people-related matters.
• Ensure Legal and Policy Compliance: Uphold compliance with UK employment legislation, data protection laws, and internal HR policies.
• Manage the Employee Lifecycle: Oversee all phases of the employee journey, from recruitment and onboarding to probation and offboarding.
• Support Talent Acquisition: Drive recruitment processes, including issuing offer letters, conducting right-to-work checks, and coordinating background screening.
• Collaborate on Payroll & Benefits: Work closely with payroll and benefits teams to ensure accurate, timely compensation and incentive processing.
• Maintain HRIS and Employee Records: Keep HR systems and files up-to-date, ensuring data accuracy and generating reports as needed.
• Champion Culture & Engagement: Lead initiatives that promote employee engagement, wellbeing, and a positive, inclusive workplace culture.
• Manage Employee Relations: Address performance and employee relations matters with professionalism, confidentiality, and fairness.
• Drive Learning & Development: Identify training needs and support the implementation of L&D initiatives across the business.
• Create & Maintain Documentation: Draft and update HR documentation, including guides, templates, training materials, and employee communications.
• Support Compensation & Benefits Administration: Assist with benchmarking, salary reviews, and benefits program management.
• Contribute to Global HR Projects: Participate in strategic people initiatives that drive organizational effectiveness and align with company-wide objectives.

Required Qualifications:

• Proven HR Operations Leader: Substantial experience in a HR operations or HR manager role, ideally within a remote or globally distributed environment.
• Expert Knowledge of UK Employment Law: Strong understanding of employment legislation, HR compliance, and best practices.
• CIPD Qualified (or Working Toward It): CIPD Level 5 (preferred) or actively pursuing the qualification.
• Exceptional Multi-Tasking & Attention to Detail: Ability to independently manage competing priorities while maintaining accuracy, confidentiality, and composure under pressure.
• Tech-Savvy with HRIS Systems: Confident using platforms like Rippling (or similar), with a keen eye for data integrity and HR reporting.
• Payroll Coordination Experience: Solid understanding of payroll processes and working collaboratively with finance teams to ensure accuracy.
• Excellent Communication & Relationship Skills: Clear, empathetic communicator with a collaborative and service-oriented mindset.
• Global Perspective: Comfortable navigating different time zones, cultures, and regulatory frameworks with a proactive, solutions-first approach.
• Strong Digital Fluency: Proficient in Microsoft Office and other tools essential to modern HR operations

Additional Information:

·         This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).

·         This role will also require international travel to the US for company meetings and events.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.