At Monalee, we’re on a mission to accelerate the adoption of home solar, storage, and EV charging by making clean energy more accessible, transparent, and affordable. Founded in 2022, we’ve rapidly grown into a venture-backed climate tech company, leveraging advanced machine learning and AI to revolutionize the residential solar industry. Our proprietary platform, Artemis, enables instant, accurate solar proposals, streamlining the process for homeowners and installers alike.

Our team is fully remote, highly skilled, and committed to delivering a high-quality user experience, while pushing soft costs low enough to make us one of the best values in solar.

About the role

As we expand our impact, we’re seeking passionate Technical Support Engineers to be the bridge between our innovative technology and our valued B2B customers. In this role, you’ll play a pivotal part in ensuring seamless experiences for users of our Artemis platform artemis.solar, addressing technical inquiries, and collaborating with other engineers, product managers, and designers in our teams to drive continuous improvement.

What you'll do

• Serve as the primary point of contact for B2B customers, addressing technical inquiries related to our software.
• Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets, ensuring timely and effective solutions.
• Collaborate closely with engineering and product teams to escalate complex issues.
• Monitor system performance and proactively identify potential issues to minimize customer impact.
• Develop and maintain documentation, including knowledge base articles and troubleshooting guides.
• Assist customers in understanding and utilizing platform features, ensuring optimal user experience.

Qualifications

• Minimum of two years of experience in an engineering or technical support role within a B2B SaaS environment.
• Proficiency in using testing and monitoring tools such as Postman, PostHog, CloudWatch, or similar.
• Familiarity with web technologies including Next.js, React, Node.js, JavaScript/TypeScript, or similar.
• Basic knowledge of SQL and scripting languages (e.g., Python, Bash) for data analysis and automation tasks.
• Experience with support ticketing systems like Zendesk, Jira, or similar platforms.

What we offer

• Professional development through courses, seminars, and certifications.
• Annual tech allowance.
• Health benefits.
• Stock options.
• Paid time off and vacations.
• Fully remote work.

If you are passionate about web development and customer-focused design, looking for growth opportunities, and eager to face exciting challenges in a dynamic startup environment, we’d love to hear from you. Monalee is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.