We are seeking a detail-oriented and customer-focused Contract Processing Representative to join our team. This role is essential in ensuring efficient contract processing, consumer verification, and merchant support. The ideal candidate will be responsible for gathering and inputting application details, compiling and reviewing contracts, and handling consumer verification and dispute resolution. Additionally, this position requires strong organizational skills to manage various monthly processes and serve as a liaison between the company and its merchants.

Key Responsibilities:

• Collect and input application details for underwriting decisions.
• Compile and process newly executed contracts accurately.
• Conduct consumer verification calls and manage required documentation.
• Assist consumers with electronic signatures and ensure a seamless contract process.
• Review and respond to consumer disputes from credit bureaus.
• Manage various monthly processes with attention to detail and accuracy.
• Act as a primary point of contact between the company and its merchants.
• Perform other administrative tasks as assigned

Qualifications & Skills:

• Strong reliability and a willingness to learn.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication, active listening, and problem-solving skills.
• Ability to deliver exceptional customer service.
• Comfort working in a fast-paced environment.
• Basic math, typing, and computer skills with the ability to learn new software.
• Strong time management and multitasking abilities.
• Effective problem-solving skills and attention to detail.
• Basic knowledge of credit and/or collections is a plus.

Education and/or Experience:

• High school diploma or equivalent required

Licenses/Certifications:

• N/A

Physical Demands:

This job operates its functions in a professional office environment. While performing the duties of this position, the employee is regularly required to talk or hear using a telephone headset and is required to sit for a long period while using a computer. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Ability to lift and move computer equipment up to 60 pounds. The noise level in the work environment is usually moderate.

Essential responsibilities listed above do not incorporate all duties tied to this position, additional tasks may be assigned or changes as needed. Reasonable accommodations may be made to individuals with disabilities to perform the essential duties.

What We Offer:

At Monterey Financial Services, LLC, we offer our employees a career and not just another job. We pride ourselves on long-term employee retention, which is proven by the large percentage of our team who have been with Monterey for over a decade. In addition, you will be joining an inclusive and diverse company culture that puts their employees first and shows them the recognition they deserve. There is no better feeling than being appreciated, which is why we have implemented many different ways to say “Thank you!” to our team in addition to our competitive starting pay and benefit package.

Additional Perks & Benefits:

• Department Contests, Lunches and Games
• Awardco – Employee Rewards and Prizes Program
• Annual Company sponsored events
• Wellness Program Benefits – On-site Gym, Rewards Program, & Healthy Food Vending Options
• Year-end Bonuses
• Competitive Benefit Package – Medical, Dental, and Vision
• Life Insurance & Long-Term Disability
• 401(k) plan with the company match
• Profit Sharing
• 90 day and annual reviews with opportunity to earn pay increase

Monterey Financial Services, LLC is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other basis protected by law.

Monterey Financial is a multi-year winner of the San Diego Business Journal's "Best Places to Work in San Diego"!  

For over 30 years Monterey Financial Services has been providing superior solutions and performance for businesses looking for consumer financing, loan servicing, and debt collection from its headquarters in Oceanside, California. Our team is made up of talented and dedicated individuals who are both competitive and team-oriented. Monterey Financial is a diverse, niche organization unlike any other in the industry, with significant advancement and growth opportunities.