About Motown Museum

In the 1960s, Hitsville U.S.A. was buzzing with activity. These modest buildings on Detroit’s West Grand Boulevard housed dozens of the music industry’s most talented, passionate and successful people. More than half a century later, the walls of Motown Museum continue to hold that entrepreneurial energy for its staff—and you could be part of our team.  

As a museum and cultural institution, we seek to hire talented and skilled individuals interested in careers, internships, and volunteers across a variety of functions—including staff for collections, programming, fund development, guest services, retail, management, and more. 

Overview

The Sales Associate is responsible for greeting and providing excellent customer service to Museum Store customers. He or she provides excellent customer service by assisting customers with merchandise and answering their questions in person or on the phone, processing phone orders and ringing up transactions. This position is for Summer 2025.

Essential Functions

·         Greet and engage all customers.

·         Promptly and professionally assist customers by answering questions, demonstrating proper use of merchandise, upselling merchandise, handling phone orders, answering museum phone, ringing transactions and informing them of our membership program, special offers, discounts, promotions and special events.

·         Assist with the replenishment and maintenance of merchandise.

·         Assist with loss prevention by monitoring suspicious behaviors of customers and reporting all suspicions to Retail Operations Manager or Inventory Coordinator.

·         Establish and maintain professional working relationships with staff, volunteers, and members of the community.

·         Exercise tact and diplomacy at all times.

·         Demonstrate an understanding of protocol and sensitivity to cultural differences.

·         Gain a general understanding and is able to interpret Museum policies, procedures and offerings.

·         Maintain a well-informed, working knowledge of the exhibits and services available.

Competencies

·         Knowledge of basic math required

·         Cash handling experience preferred

·         Strong written and verbal communication; and interpersonal skills

·         Excellent customer service skills

·         Capable of working under pressure and in a fast-paced environment

Supervisory Responsibility

None

Work Environment

This position operates in a public environment. This role routinely uses a POS system, phones, walkie talkies, and packaging equipment. Occasionally, this role uses a ladder or step stool.

Physical Demands/Strength

While performing the duties of this position, the employee is regularly required to walk, stand, lift up to 20 pounds, carry. Climb, stoop, balance, kneel, reach, handle, grasp, feel, talk, hear, and use repetitive motions as well as have eye/hand/foot coordination. The employee is frequently required to stand, but may sit if needed. The position requires light to medium work with little physical effort.

Environmental Conditions

Moderate noise

Position Type/Expected Hours of Work

This position regularly requires weekend work and some evenings.

Full-time / 35 – 40 hours per week

Part-time / Up to 34 hours per week

Seasonal / Up to 40 hours per week

Travel

None

Education/Experience

·         Must be at least 18 years of age

·         High school diploma or equivalent required

·         Customer service and cashier experience preferred

AAP/EEO

Motown Museum is an equal employment opportunity employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.