Mspark, a B2C marketing services company, specializes in driving Rural Market brand growth and customer engagement strategies for national and local advertisers. By combining consumer and marketplace data, we craft coordinated campaigns using a seamless mix of shared mail, direct mail, trigger-based marketing, and digital advertising solutions such as display, retargeting, and Mobile ID tracking that drive the right audience behavior to achieve your marketing goals.

About the role

The National Account Manager will work side-by side with the National Account Director and report to the VP of Strategic Sales. This role will support the National Account Director with their day-to-day account operations and activities. This individual will provide exemplary customer service and will gain a deep knowledge of Mspark Media’s product suite while working to build rapport with internal and external clients and stakeholders.

What you'll do

• Support the National Account Director(s) with day-to-day account operations and activities, such as updating CRM, project management, client-communication(s) and strategy, etc.
• Support the introduction of new products, services, and cutting-edge strategies to help clients achieve their goals.
• Responds to various communication correspondence in a timely and professional manner to internal and external request.
• Utilizes strong communication skills to build rapport with cross-functional partners and external clients to provide exemplary customer service.
• Collaborates cross-functionally with other departments (Customer Experience, Creative Services, Marketing, etc.) to identify ways to provide exceptional experiences and customer satisfaction.
• Updates and maintains real time information in CRM to manage day to day activities that drives successful business outcomes and accurate client documentation.
• Utilizes technology to prepare internal and external data, market trends, reports, presentations, etc.
• Creates and maintains a communication plan to consistently engage clients to ensure satisfaction and client retention efforts.
• Researches and utilizes various educational outlets to continuously learn about new products, industry trends, and innovative approaches to become and maintain a Subject Matter Expert (SME) and trusted advisor for internal and external clients.
• Continuously learn about Mspark Media’s deep product catalogue and research client information to gain understanding of the clients’ business and Mspark Media’s product suite.
• Other duties as assigned.

Required Skills/Abilities:

• Experience with project management and/or account management with a proven ability to consistently and positively contribute in a fast-paced environment
• Proven experience working independently and collaboratively with exceptional time management skills keeping deliverables and project deadlines priority.
• Proven leader with a high level of business acumen, always focusing on the customer, with an ability to analyze data and drive insights to facilitate decisions.
• Ability to work cross-functionally and collaboratively with internal and external stakeholders.
• Competitive, resilient, and intellectually curious, with established success of finding creative and innovative ways to problem solve client objections, conduct market research, provide insight and recommendations into sales strategy, etc.

Qualifications

• Bachelor’s degree and/or the equivalent combination of education and experience.
• 5+ years of proven success in a high-performance sales environment, focusing on enterprise-level clients and strategic partnerships. Experience in advertising, marketing, or media is a plus.
• Tech savvy and highly proficient utilizing tools such as Microsoft Office Suite, CRM software, and other sales tools.
• Experience and skilled at presenting to key stakeholders (C-Suite, Senior Level Leaders, etc.) showcasing elite presentation skills and a keen since of timing with the confidence to influence decision making.