OUR PURPOSE

Our mission is to build a healthier and more connected world with precision health and genealogy services.

We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.

OUR VALUES                                                                                                                    

All employees are expected to demonstrate our values of Innovate, One Team, and Integrity when carrying out the accountabilities and responsibilities of their role.

This how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.

Job Summary: As a valued member of our team, you will play an essential role in helping individuals choose the right tests and understand their results. Your responsibilities will include placing orders, tracking test progress, resolving issues, and providing insights to support result interpretation.

Primary Responsibilities: 

● Educate and engage with customers to ensure a positive experience

● Respond to customer inquiries via phone, email, and online chat

● Offer guidance on the full range of DNA testing options available

● Recommend products and services tailored to meet customer needs

● Process test orders and manage payment transactions efficiently

● Explain and help interpret test results in a clear, meaningful way

● Assist customers in navigating the website and utilizing its features to the fullest

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Job Description – Customer Service Information Specialist 

Skills: 

• Outstanding customer service and communication abilities
• Ability to follow established procedures and policies with precision
• Typing proficiency with a minimum speed of 35 words per minute
• Strong critical thinking skills and effective time management
• Talent for simplifying complex concepts to ensure clarity for non-experts
• Solid understanding of internet tools and functionality
• Proven track record of high performance and a collaborative team mindset
• Proficiency in Microsoft Office and Google Workspace tools
• Consideration given for familiarity with Zoho and/or Dialpad
• Bonus: Knowledge of a foreign language (preferred but not required)

Education: 

• Minimum: Associate's Degree (AAS) or equivalent coursework toward a Bachelor of Arts/Bachelor of Science (BA/BS) degree, preferably with a focus in Anthropology, Biology, History, Jewish Studies, or other social sciences. 
• Preferred: Bachelor of Arts/Bachelor of Science (BA/BS) degree (or in progress) in a related field, such as Biology, Genealogy, Jewish Studies, Anthropology, History, or other Social Science. 

Schedule: 

●  Employees will work Monday through Friday, with a minimum of one Saturday per month. On weeks without a Saturday shift, three out of five days will be expected in the office. 

• 3 week paid training program.