At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Location: Long Beach, CA

Role Overview

As a Deployment Manager at myKaarma, you will lead the onboarding and implementation process for new customers, ensuring a smooth transition from contract signature to successful go-live. You’ll serve as a trusted advisor to dealerships, aligning their operational needs with our technology through expert configuration, clear communication, and strong project management.

This is a hands-on, customer-facing role that requires a blend of technical aptitude, organizational strength, and people skills. You'll coordinate cross-functionally with internal teams (Training, Application Setup, Support, Product) and act as the primary point of contact for customers during deployment.

Key Responsibilities

• Serve as the main point of contact for customers during onboarding and product upgrades.
• Own and manage the deployment timeline, ensuring all parties stay accountable to deliverables and milestones.
• Clearly communicate which products and services are included in each customer’s deployment and establish a clear training cadence.
• Coordinate closely with Application Setup Consultants and Training Coordinators to ensure systems are configured and training-ready.
• Proactively identify risks, escalate issues when needed, and ensure a “no surprises” launch experience.
• Continuously collect customer feedback and share insights with the Product team to influence future improvements.
• Collaborate with the Training Director to refine internal and external-facing documentation, processes, and tools.
• Participate in team knowledge sharing to help strengthen product understanding across departments.

What Success Looks Like

• Customers are launched on time, fully trained, and satisfied with their onboarding experience.
• Communication is proactive, transparent, and solution-oriented.
• Internal teams are aligned throughout the deployment process with no knowledge gaps.
• Configuration tasks are completed accurately, including setup of Online/Retail Payments, API integrations, User Accounts, and Video tools.
• myKaarma is continuously improving its onboarding processes based on your feedback and observations.

Preferred Skills & Qualifications

• Experience using Salesforce for project tracking or customer communications.
• Proficiency in Google Workspace (Gmail, Calendar, Sheets, Forms, etc.).
• Familiarity with the myKaarma platform and Admin Tool (preferred but not required).
  Strong organizational skills with the ability to manage multiple deployments simultaneously.
• Excellent written and verbal communication skills.
• Experience in SaaS onboarding, customer success, dealership operations, or a related role is a plus.

Why myKaarma?
We’re redefining communication and payment experiences for automotive dealerships. As part of our team, you’ll shape the legal backbone of a growing tech company—and work closely with leaders across the organization to drive impact.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

The starting salary range for this role is $ 65,000, + Bonus depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 

myKaarma participates in the E-Verify Program.